Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire customer onboarding and implementation process, which includes kickoff, ATS integration, configuration, training, and launch.

• Accelerate customers towards achieving their first measurable outcome swiftly.

• Develop workflows, AI agents, and automations to enhance customer results.

• Serve as the sole point of contact and trusted advisor during renewal and expansion phases.

• Manage a variety of customers and projects, prioritizing based on impact.

• Proactively engage with customers to identify issues and prevent potential escalations.

• Be accountable for gross and net revenue retention targets.

• Link product utilization to business results and communicate value using customer-relevant metrics.

• Recognize expansion opportunities and refer warm leads to the sales team.

• Transform customer successes into case studies, references, and testimonials.

• Represent customer needs to product, sales, and engineering teams.

• Engage in experimentation, iteration, and documentation of findings.

• Report directly to the Head of Customer Success and collaborate with a six-member customer success team.

⛳️ Requirements

• 2–5 years of experience in implementation, onboarding, or professional services within a technical SaaS environment.

• Proficient in both written and spoken English.

• Available to work during Eastern hours, beginning at 8am ET.

• Residing in Latin America or the United States.

• Comfortable with learning and configuring technical products; coding skills are not necessary.

• Possess a strategic and commercial mindset, including awareness of pricing and retention/expansion risks.

• Excellent written and verbal communication skills.

• Quick, proactive, inquisitive, coachable, humble, self-motivated, and well-organized.

• Bonus: Experience in the staffing industry or familiarity with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

• A STEM degree or relevant professional experience working directly with APIs or webhooks, as specified in the application requirements.

🏝️ Benefits

• Monthly performance bonuses.

• Variable compensation linked to results.

• Access to support, coaching, tools, and data.

• Significant opportunities for growth and learning.

• Professional development through hands-on ownership and experimentation.