Implementation Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Supervise the timely and budget-conscious delivery of the Moveworks platform to achieve desired customer outcomes.

• Execute implementation projects utilizing industry-leading methodologies.

• Collaborate with customer project teams and associated partners.

• Ensure effective governance, risk management, and resolution of issues.

• Assemble and guide project resources, clarify intended tasks, monitor progress, and handle deviations.

• Lead the initial implementations of Moveworks and introduce new product offerings.

• Manage engagement governance, timelines, scope, risk, change management, resource allocation, and reporting.

• Assist customers in identifying, mapping, building, and launching agentic workflows.

• Provide best practices for change management to ensure adoption and organizational readiness.

• Collaborate with Sales, partners, and customers to understand engagement challenges, issues, and the value delivered.

• Align deliverables with customer objectives and act as the primary point of contact.

• Mentor team members and partners.

• Identify discrepancies between actual outcomes and the planned record, propose solutions, and facilitate resolutions.

• Share customer insights with Product teams for design and development processes.

• Partner with Customer Success Managers for post-launch transitions and support.

⛳️ Requirements

• Experience utilizing or critically evaluating the integration of AI into work processes, decision-making, or problem-solving.

• Over 4 years of progressive experience in leading software implementations, preferably in SaaS, with enterprise customers, or equivalent education/experience.

• Project management experience encompassing scope control, budgeting, estimation, and resource management.

• Capability to creatively propose technical solutions and effectively communicate technical concepts.

• Strong problem-solving skills with a focus on processes.

• Proven experience in building relationships, both internally and externally, including with senior-level executives.

• Experience managing projects independently.

• Proven ability to drive complex issues through thorough analysis and resolution.

• Experience working collaboratively within cross-functional teams.

• Bachelor's degree required.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Flexible or remote work options.

• Reasonable accommodations available during the application process.