Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee on-site deployments with home care agencies, including the setup of devices, installation of routers, training staff, and providing hands-on implementation assistance.

• Educate agency teams on Sensi’s technology, essential workflows, and product information.

• Act as an on-site instructor, mentor, and trusted advisor for users without technical backgrounds.

• Showcase Sensi’s AI product and its value proposition to agency teams, clients, families, and stakeholders.

• Manage the onboarding process from the post-sale stage to successful implementation.

• Identify gaps in training, risks to adoption, and operational obstacles, resolving them through cross-functional collaboration.

• Develop relationships with agency owners, care managers, caregivers, and other relevant client stakeholders.

• Provide light technical troubleshooting support and escalate issues as necessary.

• Collect and document client feedback, field insights, and barriers to adoption.

• Maintain comprehensive account documentation, activity tracking, deployment notes, and status updates in HubSpot.

• Collaborate with teams in Customer Success, Product, Support, Sales, and Operations.

• Remain engaged throughout the onboarding process to sustain agency momentum after on-site visits.

• Travel frequently across the United States, supporting approximately 10–15 agency deployments each quarter.

• Manage roughly 10–20 agency accounts by the end of Month 2 or Month 3, leading both on-site and virtual deployments.

⛳️ Requirements

• A minimum of 3 years of experience in client relationship management, sales, customer success, implementation, training, healthcare, home care, or another client-facing role.

• Strong skills in teaching, coaching, or training, particularly with non-technical users.

• Exceptional verbal communication and presentation skills.

• Ability to convey technology concepts in a straightforward, clear, and engaging manner.

• Comfort engaging directly with clients in person, including agency teams, care providers, older adults, and families.

• Excellent relationship-building skills with the ability to establish trust quickly.

• Tech-savvy with the capability to learn new tools, assist with basic setup, and troubleshoot issues in real-time.

• Strong problem-solving abilities and the capacity to remain calm when plans change or challenges arise on-site.

• Capability to manage multiple deployments, client priorities, and follow-up tasks while ensuring quality.

• Customer success-oriented mindset with a strong sense of ownership over adoption and outcomes.

• Willingness and ability to travel frequently across the United States.

• Experience in home care, senior care, healthcare, physical therapy, occupational therapy, clinical operations, or a related field.

• Previous experience in sales, field operations, enablement, implementation, onboarding, or customer success.

• Experience in training internal teams, end users, or non-technical audiences.

• Comfort presenting to groups and maintaining engagement during training sessions.

• Experience managing skeptical users, detractors, or challenging group dynamics.

• Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms.

• Experience working in a startup or rapidly changing environment.

• Strong coachability, enthusiasm, and a desire to build a career in client-facing implementation.

🏝️ Benefits

• Frequent domestic travel, typically ranging from 60–75%.

• Approximately 4–5 weeks of shadow travel during the ramp-up period.

• Immersion in product knowledge, hands-on installation practice, internal training, and shadowing experienced team members.

• Support from managers and cross-functional partners during the management of independent accounts.