Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of implementation launches from start to finish, managing everything from kickoff to hand-off, whether it's for individual rooftops or multi-store groups.

• Visit dealerships for go-live sessions, training, and post-launch adjustments.

• Oversee connections for DMS and scheduling systems, phone infrastructure, and data mapping; collaborate with engineering to troubleshoot issues.

• Set up dealership hours, menus, operation codes, routing protocols, and appointment workflows.

• Provide training to service advisors, BDC agents, service managers, and fixed operations directors to ensure successful product adoption.

• Manage time-to-live metrics, early adoption rates, and results within the first 30 days.

• Transition healthy live accounts to Customer Success, including comprehensive notes, open issues, and baseline results.

• Organize and execute phased rollouts for dealer groups and OEMs, coordinating with stakeholders and managing multiple launches simultaneously.

• Adhere to and enhance the implementation playbook.

• Relay dealership feedback to the product team regarding integration gaps, workflow edge cases, and recurring requests.

• Collaborate directly with the founding team.

⛳️ Requirements

• A minimum of 3 years of experience launching software in dealerships, preferably on the service side: including schedulers, DMS, or service lane tools.

• Understanding of service department operations, from appointment scheduling to write-up and repair order processes, with the ability to communicate effectively with advisors.

• Willingness to travel over 50% of the time, often on short notice, to dealerships nationwide.

• Familiarity with integrations, data mapping, configuration, and troubleshooting, along with the capability to work efficiently with engineers.

• Strong ability to maintain tight timelines, track all open items, and manage multiple launches concurrently.

• Excellent training and communication skills.

• High level of ownership regarding launches, ensuring successful adoption and measurable results.

• Enthusiasm for joining an early-stage, dynamic company.

• Required application materials include your LinkedIn profile and resume.

🏝️ Benefits

• Equity.

• Coverage for travel expenses.

• Comprehensive benefits package including medical, dental, and vision coverage.

• Flexible paid time off.

• Be part of a small, high-trust, fast-paced team that enjoys building something impactful.