Implementation Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the implementation delivery process from kickoff to go-live, transitioning smoothly to Customer Success.

• Develop and oversee project plans that encompass milestones, dependencies, decisions, and a weekly execution rhythm.

• Foster accountability among internal teams and customer stakeholders to ensure timelines are adhered to.

• Conduct structured discovery sessions to clarify objectives, workflows, stakeholders, constraints, and measurable success criteria.

• Convert requirements into phased implementation strategies with achievable timelines.

• Collaborate with the Integrations Architect and Product teams on complex design decisions.

• Maintain comprehensive go-live checklists that address UAT completion, data readiness, approvals, training coordination, and communication strategies.

• Identify potential risks and establish mitigation strategies.

• Manage scope effectively and transparently navigate trade-offs.

• Ensure technical readiness and alignment with the desired customer outcomes.

• Validate that configured products meet customer use cases and success criteria.

• Confirm that workflows and capabilities are operational, user-friendly, and aligned with customer objectives.

• Lead customer working sessions and provide executive updates.

• Collaborate with Adoption & Enablement and Integrations specialists.

• Offer validation of implementation support, identify gaps, assess risks, and recognize dependencies.

• Ensure preparedness for realizing post-launch value.

⛳️ Requirements

• 4-8 years of experience in SaaS implementation, project delivery, or customer onboarding (including roles such as PM, Implementation Manager, Professional Services, TPM, etc.).

• Demonstrated capability to manage multiple implementations simultaneously while effectively engaging stakeholders.

• Comfortable interacting with both technical and non-technical audiences (including Enrollment Ops, IT, and leadership).

• Strong project discipline in terms of timelines, risk management, communication, and follow-through.

• Familiarity with CRM and marketing automation implementations.

• Experience in higher education is highly desirable.

• Experience in a scaling environment is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• A dynamic and inclusive company culture.