Implementation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and tailor Boomi processes for integration with client systems alongside Laurel.

• Conduct testing of implemented Boomi processes with clients and ensure data accuracy.

• Assist in transitioning between billing systems and manage zero-downtime migration tasks.

• Provide immediate support during critical go-live phases.

• Oversee integration health across all client environments and react to alerts.

• Investigate and address client-related system alerts within a critical one-hour response window.

• Monitor Boomi Atoms and respond to any shutdowns or flow exceptions.

• Diagnose data flow challenges across Laurel, SAP S/4HANA, ERP systems, PMS platforms, APIs, and integration layers.

• Conduct root cause analysis and implement preventative strategies.

• Coordinate swift system shutdowns during urgent incidents.

• Enhance integration performance by refining inefficient processes.

• Act as a Level 2 technical point of escalation for synchronization challenges.

• Assist Principal Partner Engineers with advanced troubleshooting tasks.

• Document recurring issues and generate knowledge base resources.

• Collaborate with Engineering on code corrections and feature enhancements.

• Maintain internal support and troubleshooting utilities.

• Engage directly with client technical representatives during escalations and outages.

• Coordinate solutions with client technical teams and provide updates on incidents.

• Participate in weekly check-in meetings with major clients.

• Take ownership of monitoring and alerting workflows, integration enhancements, and system migrations.

⛳️ Requirements

• 3–5 years of technical experience in integration engineering, DevOps, technical support, or a related field.

• Proficient troubleshooting abilities and capacity to trace data flow across diverse systems.

• Familiarity with REST APIs, SQL queries, and database fundamentals.

• Experience with iPaaS tools such as Boomi, MuleSoft, or Zapier.

• Knowledge of alerting systems, log analysis, and proactive monitoring techniques.

• Capability to articulate technical concepts to non-technical audiences and manage expectations during incidents.

• Composed and systematic approach to time-sensitive issues impacting client billing operations.

• Experience with SAP S/4HANA technical integration, BTP, REST APIs, and ERP architecture.

• Proficient in writing SQL queries and troubleshooting databases.

• Experience in REST API testing and debugging with tools like Postman, curl, or similar.

• Understanding of data synchronization patterns, bi-directional synchronization, and ETL processes.

• Familiarity with ticketing/case management systems such as Jira, Linear, or ServiceNow.

• Must be legally authorized to work in the United States.

• Must not require visa sponsorship.

• Availability to support occasional evening or weekend work during critical cutovers.

🏝️ Benefits

• Equity.

• 401(k).

• Health and wellness programs.

• Paid time off.

• Retirement planning options.

• Bi-annual, in-person company off-sites.

• Inclusive and collaborative team environment.

• Growth and professional development opportunities.

• No visa sponsorship or relocation assistance.