Implementation Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Efficiently configure the Emi solution to align with customer business cases and expectations utilizing internal tools.

• Create conversational interactions by converting business requirements into logical rules and product specifications.

• Work closely with internal product teams to enhance tools and bot functionalities.

• Develop and oversee functional QA strategies and customer UAT, making improvements based on findings.

• Partner with tech, product, and project management teams to achieve project milestones.

• Enhance the implementation process for better scalability, quality, and KPI assessment.

• Analyze and deliver real-time insights on implementations, refining solutions through user feedback and usage analytics.

• Enhance candidate interactions with the bot and improve recruiter experiences with the platform.

• Ensure that platform features are implemented as per client specifications.

• Configure, adjust, and maintain platform quality standards.

• Contribute to fostering an inclusive, people-oriented company culture.

⛳️ Requirements

• Over 1 year of professional experience.

• Strong analytical abilities.

• Attention to detail and process-oriented mindset.

• Basic knowledge of technology, including JSON structures and programming logic.

• Capacity to produce quality work within tight deadlines.

• Excellent prioritization and organizational skills in a fast-paced setting.

• Initiative to enhance processes.

• Proficient writing skills in both English and Spanish.

• Clear and straightforward communication abilities.

• Ability to collaborate with various stakeholders.

• A natural curiosity, proactive attitude, and eagerness for learning and development.

• Capability to thrive in a high-growth environment and adapt to evolving situations and uncertainties.

• Basic programming skills in Python are preferred.

• Knowledge of SQL is preferred.

• Familiarity with analytics tools such as Tableau and Metabase is preferred.

• Expertise in Excel is preferred.

• Certification in Scrum, Agile, or project management is an advantage.

• A background in linguistics or AI is preferred.

🏝️ Benefits

• Competitive salary; payments made in USD.

• Flexible remote-first working culture.

• Three weeks of vacation.

• One week off between Christmas and New Year's Eve.

• Physical wellness program available through Gympass.

• In-house English classes.

• Free access to digital and physical books via the internal library.