Implementation & Enablement Manager, Strategic Accounts

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist pilots at strategic accounts and transition to the delivery lead once the account is converted.

• Oversee the complete onboarding process at strategic accounts, from the initial kick-off to the go-live stage.

• Create and deliver training for end users, power users, and champions, both in-person and remotely.

• Support clients in integrating StructureFlow into their live matter and project workflows.

• Serve as the regional contact for requests referred from the UK Client Success team.

• Deliver high-quality support by triaging, resolving, escalating issues, and ensuring follow-up.

• Develop enablement resources, including guides, FAQs, and training materials.

• Conduct proactive early-life check-ins and track adoption signals during the initial 30-90 days.

• Provide customer insights to the Product and Client Success teams.

• Collaborate with the account's commercial lead to plan and conduct account reviews without being responsible for commercial outcomes.

• Maintain accurate records in CRM and Customer Success tools.

• Act as the North American point of contact for the UK Client Success team.

• Visit client locations as needed and facilitate sessions with partners, associates, analysts, and support teams.

⛳️ Requirements

• 3-5+ years of experience in B2B SaaS implementation, onboarding, or enablement and training.

• Proven experience delivering training to legal professionals or similarly senior professional audiences. A JD is not required, but you should be comfortable leading discussions at that level.

• Familiarity with the operational dynamics of legal or professional services teams; backgrounds in paralegals, company secretarial roles, law firm training, knowledge management, or innovation are advantageous.

• Confidence in presenting live and delivering training that alters work methodologies.

• A sincere interest in teaching and technology, coupled with the satisfaction of seeing clients derive value from a product.

• Strong project management skills across multiple concurrent accounts.

• Empathy for sophisticated users with varying levels of technological comfort.

• Excellent written communication and documentation practices.

• Willingness to travel regularly across North America, potentially on short notice.

• Legal authorization to work in the United States.

• Experience in LegalTech or professional services SaaS is preferred.

• Background in developing training curricula or knowledge bases.

• Familiarity with CRM and Customer Success tools such as HubSpot, Salesforce, Intercom, or Zendesk.

• A JD or practicing lawyer background is preferred but not mandatory.

• Extensive knowledge in corporate or transactional law is a plus but not required.

🏝️ Benefits

• Competitive salary along with a performance-based bonus.

• Generous paid time off policy - 25 days is standard for our global team.

• Comprehensive healthcare benefits including medical, dental, and vision coverage.

• 401(K) retirement plan.

• Flexible working arrangements - a mix of remote work and business travel.

• Learning and development budget.

• Opportunity to be part of a dynamic, early-stage startup focused on transforming how legal, professional services firms, and alternative finance funds manage complexity.

• High-impact work that truly matters - success in this role will propel our company forward and significantly influence our business and clients.