Implementation Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Implement comprehensive onboarding processes for designated partners, ensuring efficient movement through each phase.

• Track application status across various systems and proactively resolve any delays or obstacles.

• Confirm that all necessary steps are fulfilled in line with established procedures and service level agreements (SLAs).

• Assess the performance of new partners according to a predefined timeline.

• Leverage automated tools for due diligence, validation, and partner configuration setup.

• Evaluate system outputs for completeness and precision, pinpointing any exceptions or discrepancies.

• Initiate appropriate workflows and actions based on system results.

• Verify partner information and maintain data integrity across all platforms.

• Keep comprehensive and audit-ready documentation in compliance with regulatory requirements.

• Ensure that all onboarding records are accurately recorded within internal systems.

• Identify gaps in information, inconsistencies, or breakdowns in processes.

• Escalate issues to senior team members with detailed context and supporting information.

• Assist in resolving workflow impediments to sustain onboarding progress.

• Collaborate with Compliance, Operations, Credit, and Treasury teams to facilitate onboarding tasks.

• Detect inefficiencies in workflows or systems and participate in continuous improvement initiatives.

⛳️ Requirements

• Bachelor's degree preferred, or a suitable combination of education and experience in business, compliance, or technical disciplines.

• 1–3 years of experience in operations, onboarding, or the financial services sector is preferred.

• Background in payments, fintech, or remittance environments is advantageous.

• Familiarity with workflow tools, CRM systems, or onboarding platforms is required.

• Bilingual proficiency is necessary, including professional-level English communication skills (both written and verbal).

• Knowledge of French would be highly advantageous.

• Strong operational judgment and problem-solving abilities are essential.

• Capability to make decisions within defined guidelines.

• Exceptional attention to detail and accuracy of data.

• Proficient in managing multiple workflows in a dynamic environment.

• Strong communication and stakeholder coordination capabilities.

• Comfort in working with automated systems and interpreting system outputs.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work arrangements to support work-life balance.

• Collaborative and inclusive company culture.