Implementation Coordinator

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Effectively, accurately, and promptly manage the transition of new business into Liviniti.

• Collaborate with client teams and engage with customers and consultants to ensure consistent customer satisfaction during the implementation phase.

• Successfully deliver implementation projects and lay the groundwork for sustainable business relationships.

• Ensure that project deliverables comply with client service agreements and requirements.

• Meet required service levels, timelines, deliverables, and client satisfaction standards.

• Cultivate client business relationships through positive onboarding experiences.

• Communicate client commitments and expectations to internal stakeholders.

• Maintain documentation, testing protocols, claims analysis, and a comprehensive understanding of client technical and service specifications.

• Monitor project milestones and deliverables, identify potential risks, inform stakeholders, and provide updates to leadership.

• Oversee and guide the implementation processes, including documentation, reviews, customer sign-off, site visits, and conference calls.

• Facilitate conflict resolution among internal and external partners.

• Define implementation roles, responsibilities, and rules of engagement.

• Manage projects in accordance with client service agreements and signed contracts.

• Collaborate with various business units to ensure accurate claims adjudication setup and address ongoing client requirements.

• Handle an assigned book of business, which includes client trend management and the development and execution of strategic plans.

• Comprehend client business objectives, set shared goals, and demonstrate the value of programs.

• Assist core and extended client teams during the transition from implementation to business maintenance.

• Report any HIPAA violations to the Compliance Officer and/or Human Resources.

⛳️ Requirements

• Strong presentation skills.

• Excellent negotiation capabilities.

• Intermediate to advanced proficiency in MS Excel, Word, PowerPoint, Project, and Outlook.

• Exceptional numeric, verbal, written, logical, and analytical skills.

• Superior verbal and written communication abilities.

• Capacity to build rapport and collaborate effectively with others.

• Understanding of program performance and healthcare analytics.

• Availability to work during core hours of 8:00 AM to 5:00 PM CT.

• Flexibility to adjust work hours to accommodate meetings across all time zones.

• Willingness to work extended hours, weekends, and holidays as industry demands necessitate.

• Compliance with HIPAA obligations concerning Protected Health Information (PHI).

• Attend, complete, and demonstrate competency in required HIPAA training.

🏝️ Benefits

• Medical, Dental, Vision Insurance.

• Disability and Life Insurance.

• Employee Assistance Program.

• Remote Work Options.

• Generous Paid-Time Off.

• Annual Reviews and Development Plans.

• Retirement Plan with Company Match.

• Immediately 100% Vested.