Implementation & Continuous Process Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and assist in cross-functional implementation projects related to client programs, technology rollouts, operational initiatives, and process enhancements.

• Oversee implementation activities from the initial planning and requirements gathering stages through to launch, stabilization, and the transition to ongoing operations.

• Create project plans, timelines, milestones, deliverables, and performance metrics.

• Collaborate with internal departments, clients, and stakeholders to define requirements and ensure effective implementation.

• Track project progress, risks, dependencies, KPIs, and provide updates to leadership and stakeholders.

• Coordinate implementation, onboarding, and service delivery across various departments.

• Assess business processes and workflows to identify inefficiencies, risks, redundancies, and opportunities for improvement.

• Redesign processes, create current-state and future-state maps, and advocate for standardization.

• Utilize continuous improvement and structured problem-solving techniques to identify root causes and sustainable solutions.

• Examine operational data, process metrics, and performance trends; establish controls to evaluate outcomes.

• Guide change management, communications, training, and adoption activities for new programs, systems, workflows, and enhancements.

• Create training materials, process guides, job aids, presentations, and other supporting documentation.

• Conduct training and educational sessions for employees, clients, customers, and stakeholders.

• Aid in enterprise technology and systems improvement initiatives, process testing, user acceptance activities, and workflow validation.

• Translate business requirements into effective system and process solutions in collaboration with technical and operational teams.

• Keep documentation of processes, workflows, SOPs, project decisions, and improvement initiatives up to date.

• Work with employees, clients, and stakeholders while also performing other assigned responsibilities.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, Industrial Engineering, Business Process Management, or a related field is required.

• A minimum of 5 years of experience in project implementation, business analysis, process engineering, process improvement, change management, training, application support, or a related function.

• Proven experience in designing and enhancing end-to-end business processes.

• Experience in leading or supporting cross-functional projects that involve multiple departments and stakeholders.

• Ability to identify root causes, assess alternatives, and develop practical, sustainable solutions.

• Strong analytical abilities in evaluating operational data, workflows, process metrics, and performance indicators.

• Exceptional written and verbal communication skills.

• Solid organizational and project management capabilities; adept at managing multiple priorities and initiatives.

• High attention to detail and a commitment to accuracy, quality, and thorough documentation.

• Capacity to work independently, manage time effectively, and adhere to deadlines in a fully remote setting.

• Self-motivated and capable of thriving in a fast-paced, client-oriented environment.

• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Visio or similar process-mapping tools.

• Willingness and ability to learn new systems, technologies, and business processes.

• Capacity to maintain accountability, confidentiality, and quality standards while working remotely.

• Preferred: experience in staffing, healthcare staffing, workforce solutions, or healthcare operations.

• Preferred: knowledge of VMS, ATS, scheduling platforms, SAP Fieldglass, PeopleFluent, Lean/Six Sigma/Kaizen, healthcare regulatory requirements, process testing, UAT, and software quality assurance.

• Lean Six Sigma Green Belt or higher is preferred.

• PMP or a comparable project management certification is preferred.

🏝️ Benefits

• Fully remote work / telecommute 100% of the time.

• Reasonable accommodations for qualified individuals with disabilities.

• Diverse, inclusive, and equitable workplace.