Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the full-cycle deployment of GovPilot SaaS applications within various sectors of municipal government.

• Assist customers with configuration, setup, data migration, and training processes.

• Collaborate with clients to identify business needs and convert them into effective, scalable system solutions.

• Counsel clients on re-engineering their business processes to enhance platform value.

• Manage technically intricate or sensitive implementations that span multiple municipal departments.

• Design custom system solutions tailored to unique client needs beyond standard configurations.

• Provide guidance on data strategy, cleansing, and restructuring processes.

• Ensure adherence to QA standards for data imports and system integrations, maintaining accountability for data integrity prior to go-live.

• Develop and conduct training sessions for executives and department heads, focusing on change management and platform adoption.

• Track project health across complex implementation portfolios while managing scope, risks, and dependencies.

• Lead the post-launch transition with Customer Success to guarantee long-term platform health and user adoption.

• Collaborate with Sales on pre-sales feasibility, scoping, and RFP responses.

• Work with Product and Engineering teams to communicate feature gaps and provide feedback on the product roadmap.

• Create industry-specific best-practice playbooks for Professional Services.

• Spearhead process improvement initiatives to enhance delivery standards and scalability.

⛳️ Requirements

• Minimum of 6 years of experience in SaaS Implementation or Professional Services.

• Bachelor's degree or equivalent experience is preferred.

• Strong grasp of SaaS platforms, cloud environments, and data management principles is essential.

• Experience in analyzing complex data structures and translating client data logic into clear requirements for technical teams is necessary.

• Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or similar implementation-related platforms is required.

• Proven capability to manage intricate, multi-stakeholder client relationships professionally, effectively navigating competing priorities and organizational politics.

• Demonstrated ability to re-engineer client business processes and design system solutions that extend beyond standard platform configurations.

• Experience leading organizational change management initiatives during client engagements, promoting adoption in multi-stakeholder settings.

• Ability to independently navigate technically complex or politically sensitive client situations, escalating to senior leadership when necessary.

• Experience collaborating with Product or Engineering teams to convey client-side feature gaps and influence roadmap decisions.

• Capacity to translate technical concepts into clear business explanations.

• Exceptional problem-solving, analytical, and communication skills are a must.

• Strong organizational, time-management, and prioritization skills are required.

• Ability to rapidly learn new technologies and concepts is essential.

• Proven track record of executing implementations on schedule, achieving strong Post Deployment Survey scores and measurable user adoption outcomes.

• PMP or CSM certification is preferred.

• Candidates must reside in the USA.

• GovPilot is currently unable to sponsor or take over sponsorship of an employment visa.

🏝️ Benefits

• Competitive salary.

• Unlimited PTO.

• Flexible working hours and the option for remote work.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and a learning budget.

• Budget for home office setup and IT needs.

• Supportive team environment.

• Opportunity to work on innovative projects utilizing cutting-edge technologies.