Implementation Consultant

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Act as the main contact for new clients during the implementation process, particularly for larger accounts.

• Assist customers with the initial setup of hardware and software, as well as provide system training.

• Guarantee timely and successful onboarding, along with product adoption.

• Track customer progress and activities to ensure successful adoption and prompt activation.

• Work closely with support, engineering, sales, product management, and financial products teams to address complex issues and enhance customer experience.

• Manage a high volume of phone calls and email inquiries.

• Foster customer loyalty by providing outstanding customer service.

• Cultivate customer relationships and deliver value during the initial phase of their journey with Motive.

• Inform customers about Motive's products, features, and AI technology.

⛳️ Requirements

• Minimum of 3 years of experience in a customer-facing role, either in sales or support.

• Proficiency in Salesforce and ability to utilize data for developing engagement strategies.

• Clear understanding of what constitutes success for customers and for Motive.

• Strong listening and problem-solving abilities.

• Exceptional written and verbal communication skills, along with presentation capabilities.

• Capacity to handle multiple responsibilities with a keen attention to detail and professionalism.

• Experience in documentation, data analysis, reporting, SQL, and Salesforce is advantageous.

• Familiarity with fintech and spend management technologies is a bonus.

• Ability to establish and maintain relationships with clients and their key personnel.

• Competence in creating presentations, project plans, SaaS/Fintech implementation plans, and monitoring progress and productivity.

• Strong business acumen including project management, account management, problem-solving, business planning, and analytical skills.

• Openness to feedback and a commitment to learning and continuous improvement.

• Must be authorized to receive and access commodities and technologies governed by U.S. Export Administration Regulations.

🏝️ Benefits

• Equal opportunity employer.

• Some interviews or new-hire training sessions may take place in person at one of Motive's global offices.