Implementation Consultant

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee comprehensive SaaS implementations for clients from start to finish.

• Collect business requirements and convert current processes into future processes within Irth's products.

• Recognize process deficiencies, configuration requirements, and opportunities for product enhancements.

• Develop and sustain client relationships while acting as the primary Subject Matter Expert for designated projects.

• Tailor and set up software systems based on client specifications.

• Assist clients in configuration using a Train-the-Trainer methodology.

• Showcase system functionalities and offer guidance during the implementation process.

• Resolve implementation challenges and collaborate with internal technical teams.

• Work alongside Project Managers to plan, execute, monitor, and report on implementation efforts.

• Monitor project progress, milestones, risks, issues, and deliverables.

• Manage client enhancement requests in collaboration with product and development teams.

• Communicate development timelines, estimated times of arrival (ETAs), and modifications to stakeholders.

• Ensure that requirements and user stories are accurately represented in technical designs and development sprints.

• Document requirements through Statements of Work (SOWs), process-flow diagrams, wireframes, flowcharts, and configuration documentation.

• Organize User Acceptance Testing, track issues, and secure client approvals.

• Provide continuous implementation support and identify opportunities for process improvements.

⛳️ Requirements

• Excellent independent decision-making, organizational, planning, and problem-solving capabilities.

• Strong technical knowledge and understanding of software development practices, processes, and procedures.

• Capacity to identify opportunities for process, product, and operational enhancements.

• Commercial insight and business acumen.

• Outstanding written and verbal communication skills.

• Strong organizational and time-management abilities, with the capability to handle multiple priorities.

• Proficiency in defining and conveying technical changes and requirements to development and technical teams.

• At least 3 years of relevant professional experience, or 5–7 years of relevant experience in lieu of a degree.

• Proven experience directly interacting with customers in software implementation or delivery roles.

• Quick adaptability in learning new concepts, technologies, and software products.

• Ability to establish and maintain effective relationships with clients, internal teams, and cross-functional stakeholders.

• Bachelor’s or master’s degree in computer science, Software Engineering, Information Technology, or a related field, or equivalent professional experience in lieu of a degree.

• Must be available to work during U.S. Eastern Time business hours each day.

🏝️ Benefits

• Competitive salary with opportunities for career advancement.

• Options for medical, dental, and vision insurance.

• 401(k) retirement plan with company matching contributions.

• Flexible Paid Time Off (PTO) policy along with company-paid holidays.

• Life insurance and additional employee benefits.

• Pet insurance options available.

• Employee discounts and perks programs.

• One-time stipend for work-from-home setup.

• Team-building events and activities, including monthly company lunches, volunteer opportunities, and quarterly team gatherings.

• A collaborative and supportive work environment.