Implementation Consultant – Assets, Inventory

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the subject matter expert and Implementation Consultant for the Assets & Inventory module.

• Set up and enhance apparatus tracking, equipment inventory, inspection workflows, and maintenance scheduling for new clients.

• Collaborate with Implementation Project Managers to deploy and initiate First Due for Fire and EMS organizations.

• Counsel clients on apparatus and equipment lifecycle management and relevant NFPA standards.

• Assist agencies in establishing inventory hierarchies, asset categorization, and inspection frequency in accordance with SOGs and regulatory guidelines.

• Configure tracking for medications and controlled substances, ensuring compliance with DEA workflows, expiration date management, chain-of-custody documentation, and par-level replenishment.

• Offer insights on maintenance tracking, out-of-service processes, and integrations with Scheduling, Incident Reporting, and Response modules.

• Stay informed about module functionality, configuration options, industry best practices, compliance obligations, current and upcoming sprints, and the product roadmap.

• Record product gaps and work with Product Management to devise solutions.

• Engage in regional and national user group meetings, both virtually and in person.

• Gain insights into competitors’ public-safety asset-management and inventory features.

• Report to the Manager of Implementation Consulting.

⛳️ Requirements

• Must reside in the United States.

• Preferred experience in Fire or EMS operations, specifically with apparatus maintenance programs, equipment tracking, or quartermaster/supply functions.

• Knowledge of NFPA standards related to apparatus inspection, testing, and maintenance, including NFPA 1911, NFPA 1912, and NFPA 1852.

• Understanding of typical fire and EMS inventory workflows, such as daily/weekly checks, SCBA management, and PPE lifecycle compliance.

• Familiarity with ALS medication management practices, controlled substance accountability, DEA recordkeeping requirements, and EMS formulary tracking.

• Experience with public safety software platforms or operational technology is advantageous.

• Capability to identify desired customer outcomes and offer a streamlined solution path.

• Strong analytical and critical thinking abilities with meticulous attention to detail.

• Excellent verbal and written communication skills, including the ability to present to diverse groups with varying technical expertise.

• Outstanding project management skills and the capacity to handle multiple customer implementations concurrently.

• Must be authorized to work for any US employer within the United States.

• Must successfully pass a criminal background check.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible Spending Account (FSA)/Health Savings Account (HSA).

• 401(k) plan.

• Flexible Paid Time Off (PTO).

• Fully remote work environment.

• Technology stipend.

• Opportunities for career advancement.

• Comprehensive compensation and benefits package.

• Reasonable accommodations during the interview process, if necessary.