Implementation Analyst

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Ensure a smooth and efficient transition for client onboarding to ongoing account management.

• Oversee onboarding timelines and relay any alterations or updates to all involved parties.

• Maintain project schedules, guarantee adherence to deadlines, and collaborate with stakeholders throughout the implementation process.

• Identify and analyze onboarding issues or patterns, and create and execute solutions.

• Conduct tactical setup for new clients.

• Manage daily implementation workflows and offer technical support to teams.

• Coordinate issue resolution within specified timeframes and suggest modifications to policies and procedures.

• Track implementation requests, supervise staff assignments, and assist implementation managers with coaching.

• Review management information reports and support the achievement of team goals.

• Assess processes and provide technical support to senior implementation managers.

• Define client configuration needs.

• Collaborate with system integration teams to fulfill client requirements and deliver client training.

• Create processes and tools for the customer implementation lifecycle.

• Identify defects and maintain effective communication with marketing and technical departments.

• Determine client process efficiency metrics and work with business areas to develop solutions.

• Facilitate the removal of process obstacles such as bottlenecks, technological limitations, and resource constraints.

• Monitor changes in business and workflow, ensuring timely and responsive service to clients.

⛳️ Requirements

• A degree or equivalent, along with over 4 years of experience in employee voluntary benefits or client onboarding and servicing.

• Project Management experience, demonstrating a high level of organization and planning skills, with the ability to develop plans and see them through from design to execution.

• Familiarity with file transfer methods, including a strong understanding of file layout structures and the ability to communicate specifications and details to clients.

• Capacity to identify and manage risks effectively to ensure timely project delivery.

• Strong skills in gathering and translating requirements for business processes.

• Experience using AI tools (e.g., Copilot, Claude, or similar).

• Ability to analyze compliance and control initiatives while engaging team members in process improvement projects.

• Proven sound judgment, problem-solving, decision-making, and execution abilities.

• Capability to work independently as well as part of a team.

• Strong collaboration skills, with the ability to partner across all levels of cross-functional business areas.

• Proficient in effective communication with technology providers and business leaders, with an understanding of technical details and the ability to convey high-level concepts.

• Experience with the MS Office suite of software (Excel, Word, PowerPoint, Outlook) is preferred.

• Familiarity with JIRA, Confluence, SharePoint, and SQL is preferred.

• Understanding of pivot tables and VLOOKUPs in Excel is preferred.

• Must be eligible to work in the United States; the employer cannot provide sponsorship now or in the future.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for annual bonuses or long-term incentives may be available.

• Equal employment opportunities.

• Reasonable accommodations for job search or application processes.