Implementation Analyst

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Facilitate a seamless and efficient transition for clients during the onboarding process to ongoing account management.

• Oversee onboarding schedules and relay any modifications or updates to all involved parties.

• Maintain project timelines, ensure adherence to deadlines, and collaborate effectively with stakeholders.

• Detect issues or trends in onboarding and devise and implement appropriate solutions.

• Conduct the tactical setup of new clients.

• Manage implementation workflows and offer technical assistance to teams.

• Coordinate the resolution of issues within specified timeframes and suggest changes to policies and procedures.

• Supervise implementation requests, support personnel, and mentor implementation managers.

• Assess management information reports and contribute to the attainment of team objectives.

• Determine client configuration needs and provide technical support to senior implementation managers.

• Work collaboratively with system integration teams to ensure compliance with client requirements and deliver client training.

• Create processes and tools for the customer implementation lifecycle while identifying defects.

• Evaluate the efficiency of client processes and collaborate with business areas to develop solutions.

• Eliminate process impediments such as bottlenecks, technology limitations, and resource shortages.

• Observe changes in business and workflow and promote responsiveness and quality of service.

⛳️ Requirements

• Bachelor’s degree or equivalent experience, with a minimum of 4 years in employee voluntary benefits or client onboarding and servicing.

• Experience in project management, demonstrating strong organization and planning capabilities, with the ability to create and execute plans from design to completion.

• Proficiency in understanding file transfer methods and file layout structures.

• Capability to identify and manage potential project risks.

• Strong skills in gathering requirements and translating them for business processes.

• Experience with AI tools such as Copilot or Claude.

• Ability to assess compliance and control initiatives while engaging team members in process enhancement projects.

• Strong judgment, problem-solving, decision-making, and execution skills.

• Capacity to work autonomously as well as collaboratively in a team setting.

• Excellent collaboration skills with cross-functional business areas.

• Proficient in communicating effectively with technology providers and business leaders, while grasping technical details.

• No visa sponsorship available now or in the future.

• Preferred: Experience with the MS Office suite, JIRA, Confluence, SharePoint, and SQL.

• Preferred: Proficiency in Excel pivot tables and VLOOKUPs.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for annual bonuses or long-term incentives may be available.

• Commitment to equal employment opportunities.

• Reasonable accommodations provided for job searches or applications.