Implementation Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Construct and evaluate client websites, encompassing benefit plan guidelines, specifics, rates, and enrollment protocols.

• Assess client websites for accurate system performance and quality assurance.

• Import client information and maintain accuracy throughout the implementation process.

• Create communication materials for employees and employers.

• Manage client inquiries and requests through email and voicemail, ensuring timely responses.

• Address data inconsistencies with external vendors and facilitate accurate information exchange.

• Review system data from multiple sources, generating both summary and detailed reports.

• Prioritize assignments and communicate any conflicts or escalations to team leaders.

• Assist users of bswift’s benefits administration software and services.

• Work collaboratively across departments to ensure effective implementations.

⛳️ Requirements

• Bachelor’s degree in business administration or a related discipline (mandatory).

• 2+ years of experience in a professional, client-facing role focused on analysis and data management.

• Advanced skills in MS Excel, including VLOOKUPs and data summaries.

• Familiarity with other MS Office applications.

• Extensive background in databases, data interpretation, and data manipulation.

• Strong written and verbal communication abilities.

• Capable of problem-solving using reference materials, testing, and informed questioning.

• Ability to function and make prompt decisions in a fast-paced, unpredictable environment.

• High levels of productivity, reliability, organization, accuracy, and thoroughness.

• Commitment to teamwork and exceptional client service.

• Standard working hours are 8am–5pm Central Time.

• Preferred: experience in HR, benefits administration, or HRIS systems; familiarity with system integrations or large data imports; SQL or advanced data analysis capabilities.

🏝️ Benefits

• Health, dental, and vision insurance options.

• Performance-based incentives available for most positions.

• Remote-first work culture with an office-friendly approach.

• Employer-sponsored retirement savings plans.

• Resources for professional development, training, and career advancement.

• A collaborative and supportive work environment.

• Access to mental health, financial planning, and wellness resources.