IFM Operations Lead

This is a fully remote position, open to applicants in California, +4 more locations.

📋 Description

• Act as the senior operational subject matter expert for a portfolio of site-based campus Facilities Managers.

• Offer technical guidance and mentorship to promote operational excellence.

• Serve as the escalation contact for the AMER/LATAM region alongside the Global Account Director and Operations leadership.

• Lead the validation and continuous management of the financial budget.

• Collaborate with site leaders to create budgets and pinpoint cost-optimization opportunities.

• Oversee budget modifications through the formal Change Control Notice process.

• Provide technical expertise on Building Management Systems, Planned Preventive Maintenance (PPM) schedules, and asset management.

• Instruct site teams on Environmental Health and Safety (EHS) standards and compliance with legislation.

• Support both internal and external audits.

• Plan and direct complex regional initiatives.

• Troubleshoot and resolve operational challenges across integrated facilities management services.

• Advocate for JLL’s technology suite, including Corrigo and Azara AI, to evaluate data and identify performance trends.

• Timely produce Global and Quarterly Business Review (QBR) presentations.

• Assist Lease Administration, Transaction Management, Project Development Services (PDS), and Sourcing teams.

• Collaborate with regional FM and Engineering leads along with other stakeholders.

• Navigate competing demands from regional, client, site, and cost-reduction priorities.

• Partner with Nielsen Media client leadership regarding change control for budgets, staffing, and scope adjustments.

• Report directly to the Global Account Director.

⛳️ Requirements

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related discipline.

• 8+ years of progressive experience in integrated facilities management or corporate real estate.

• Proven expertise in managing a multi-site portfolio.

• Advanced understanding of Integrated Facilities Management (IFM) principles, including hard and soft services, vendor management, and operational best practices.

• Demonstrated analytical and problem-solving skills for complex operational challenges.

• Strong financial skills, including budget management, financial analysis, and cost-control strategies within a contractual context.

• Outstanding interpersonal and communication abilities.

• Capacity to influence stakeholders, mentor colleagues, and establish strong partnerships.

• Ability to work autonomously and manage complex tasks with minimal oversight.

• Preferred: 10+ years of extensive IFM experience.

• Preferred: Experience in a global account model for a client focused on creativity or technology.

• Preferred: Regional leadership experience in a global account framework.

• Preferred: Experience leading large-scale projects or programs.

• Preferred: High proficiency with Computerized Maintenance Management Systems (CMMS) like Corrigo and business intelligence/analytics tools.

• Preferred: Industry certifications such as CFM, FMP, PMP, NEBOSH, IOSH, or CSP.

• Preferred: Significant mentoring and expert guidance experience without direct supervisory authority.

• Must have authorization to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and company holidays.

• Early access to earned wages via Daily Pay.

• Remote work options available.

• Opportunities for professional development and career advancement.