IFB Broker Experience Representative

This is a fully remote position, open to applicants in Arizona, +16 more states.

📋 Description

• Act as the main contact for broker service inquiries, delivering prompt and precise information.

• Assess and answer questions regarding marketing materials and enrollment procedures.

• Address operational challenges related to enrollment, eligibility, marketing, and various other domains.

• Work in partnership with internal teams to effectively tackle and resolve operational challenges.

• Foster and sustain strong, positive relationships with broker partners.

• Execute additional tasks as assigned to further team and organizational objectives.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A minimum of 2 years of experience in customer service, health insurance, or broker services.

• Familiarity with Individual & Family Business (IFB) products.

• Outstanding customer service and relationship management skills.

• Excellent communication and follow-up skills.

• Demonstrated problem-solving capabilities and experience in issue resolution.

• Ability to work both independently and collaboratively within a team setting.

• Primary residence must be in a state where Medica is registered as an employer: AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI.

• Must be legally authorized to work in the United States at the time of application.

• Medica does not provide work visa sponsorship for this position.

🏝️ Benefits

• Competitive medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off (PTO).

• Paid holidays.

• Paid volunteer time off.

• 401K contributions.

• Caregiver services.

• Eligibility for incentive plan compensation.

• Additional benefits within a generous total rewards package.