IES Program Specialist

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Facilitate daily program administration tasks, including data entry and preparation for meetings.

• Organize and oversee participation records, reports, and process documentation across SharePoint and other platforms.

• Inspect records for precision, rectify errors, eliminate duplicates, and standardize naming conventions and filing processes.

• Assess new system functionalities, assist with requirements gathering, support data quality control, and create training materials and guides.

• Conduct research on customers, contractors, incentives, and program specifications, summarizing the findings effectively.

• Aid in process redesigns, operational enhancements, and the development of reporting tools.

• Prepare and dispatch physical program documents and HEA reports to customers who do not have email access.

• Assist with communications to customers and contractors through phone and email channels.

• Guide participants throughout the enrollment process, ensuring participation and providing follow-up support.

• Help manage and direct incoming calls, ensuring that inquiries are logged and routed appropriately.

• Support customers in understanding eligibility, required documentation, and the status of applications/projects.

• Collaborate with program staff, contractors, and community partners to facilitate project progress.

• Escalate participant and process issues to support the development of the program.

⛳️ Requirements

• Applicants must be residents of Oregon or SW Washington.

• Excellent attention to detail, organizational abilities, and problem-solving skills under tight deadlines.

• Proficient in Microsoft Office applications, including Excel, SharePoint, and PowerPoint.

• Familiarity with Power BI is advantageous.

• Strong writing and reporting capabilities.

• Ability to work autonomously and juggle multiple priorities effectively.

• Exceptional communication skills, exhibiting patient and compassionate etiquette in phone and email interactions.

• Experience in customer service or program navigation, encompassing application, enrollment, or intake support.

• 2–5 years of experience in nonprofit, residential contracting, community organizing, environmental advocacy, or related fields.

• Bilingual proficiency in Spanish is a plus.

• If applicable, must meet all DOT qualification standards and adhere to relevant federal, state, and local transportation regulations.

• Authorization to work in the country where the position is based without employer sponsorship or assistance is required.

• Successful candidates must pass pre-employment background checks.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Company-sponsored health care concierge service.

• 401(k) plan with company matching contributions.

• Paid vacation, sick leave, personal days, and parental leave.

• Paid Volunteer Time.

• Employee Recognition Program; points earned can be exchanged for gift cards.

• Employee Assistance Program.

• Access to on-demand training courses for professional growth.