IDE Technical Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and set up cohort branches, school registrations, teacher/facilitator groups, registration portals, forms, payment methods, and Salesforce enrollments and permissions.

• Conduct comprehensive testing of the entire registration process prior to each registration period.

• Address issues related to registration, payment gateways, and cross-system data synchronization.

• Create and revise cohort FAQ pages incorporating feedback from in-country leads.

• Import courses into Salesforce.

• Generate weekly Salesforce progress reports and conduct error checks.

• Release course reports and outcomes through TalentLMS user fields.

• Export end-of-term results to Salesforce.

• Develop scalable automation solutions to detect synchronization issues.

• Execute manual system updates for unique circumstances.

• Collaborate with the iDE team and liaise with Edify HR and IT regarding the impacts on TalentLMS and Salesforce.

• Create and review end-of-term score reports together with the iDE team.

• Coordinate the sharing of term results with teachers via WhatsApp, Salesforce, or TalentLMS.

• Deactivate Salesforce cohorts and remove TalentLMS branches at the end of each term.

• Conduct quality assurance for LMS courses, perform data quality analysis, and troubleshoot systems automation.

• Assist with related technical tasks as directed by leadership.

⛳️ Requirements

• Personal values that resonate with Edify’s mission.

• A living embodiment of servant leadership.

• Exceptional organizational skills, including effective time management and the ability to prioritize competing demands and multiple deadlines.

• Strong analytical and problem-solving capabilities.

• Outstanding written, verbal, and technology-based communication skills.

• Proven ability to troubleshoot complex technical challenges.

• Experience in course design within an LMS environment.

• Strong skills in cross-cultural collaboration and communication.

• Familiarity with LMS systems; TalentLMS is preferred but not mandatory.

• Knowledge of Salesforce Flow.

• Proficient in WordPress.

• Experience with Zapier or a similar workflow integration platform.

• Familiarity with WooCommerce.

• Preferred: PHP, Linux, MySQL.

• B.S. in Computer Science, Engineering, Information Technology, or a related field.

• A minimum of two years of experience in the IT sector focusing on systems integration.

• Ability to collaborate effectively with global teams, partner organizations, and individuals involved in the iDE program.

🏝️ Benefits

• Full-time remote position.

• Annual all-staff meeting with mandatory attendance; the location alternates each year between a US-based or international venue.