ICT System Manager

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Central coordination position in the operational delivery of essential ICT services within a 24/7 setting.

• Close collaboration with Operations, Engineering, suppliers, and both internal and external customers.

• Ongoing monitoring of ICT services, networks, and applications using centralized observability dashboards.

• Analysis, qualification, triage, and correlation of system messages and alerts.

• Identification of anomalies and early detection of deviations to proactively avert outages.

• Ensuring effective stakeholder communication, including status updates, decision-making information, and post-incident follow-ups.

• Incident analysis and definition of sustainable measures in collaboration with Engineering and Operations.

• Calm, clear, and decisive leadership in critical scenarios.

• Continuous optimization of processes and tools.

⛳️ Requirements

• Several years of experience in ICT service operations or IT Service Management, preferably in Incident or Major Incident Management.

• Completed education or further training in an ICT-related discipline, such as computer science, cloud technologies, systems engineering, or networking, or equivalent extensive professional experience in IT.

• Familiarity with modern monitoring and observability platforms like Grafana, Splunk, or Prometheus.

• Solid understanding of ITIL processes, particularly Event, Incident, Change, and Problem Management.

• Strong analytical abilities, systems thinking, and a structured approach to tackling complex incidents.

• Precise and audience-appropriate communication skills with engineers and management.

• Proficient in German and possess good knowledge of English and French.

• Hands-on mentality with pragmatic prioritization skills.

• Experience in the continuous enhancement of processes, tooling, and automation.

• Strong dedication to quality.

• Willingness to work regular shifts in a 24/7 operational environment.

• Valid driving license.

🏝️ Benefits

• Opportunity to work from one of the offices in Switzerland or remotely.

• Flexible working hours.

• Agile working methods.

• Work with cutting-edge technologies.