IAM Operations Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the complete delivery process, performance evaluation, risk management, and ongoing enhancement of Identity and Access Management operations.

• Direct teams, partners, and stakeholders to guarantee secure, dependable, and scalable IAM services.

• Manage the identity lifecycle, which includes onboarding, role changes, terminations, access requests, provisioning, access modifications, and revocation.

• Lead service delivery, demand management, capacity planning, backlog handling, prioritization, escalations, critical incidents, recurring problems, and corrective measures.

• Govern IAM services related to SSO, MFA, directory services, privileged access, service accounts, and access governance.

• Define and implement the IAM automation roadmap utilizing controlled workflows, APIs, orchestration, and inherent platform features.

• Spearhead AI and generative AI initiatives within IAM operations, ensuring security, privacy, traceability, human oversight, and business value.

• Oversee the IAM service catalog, workflows, approvals, SLAs, OLAs, RACI matrix, knowledge base, and ITSM integration.

• Manage operational risks and controls, including segregation of duties, exceptions, privileged access, recertifications, orphaned accounts, service accounts, and access removal.

• Ensure readiness for audits and compliance, address control deficiencies, and report on risks, control effectiveness, KPIs, and KRIs.

• Lead direct and/or matrixed teams while managing vendors or managed service providers.

• Collaborate with Technology, Security, HR, GRC, Audit, Privacy, Legal, Compliance, and business functions to standardize services on a global scale.

• Conduct meetings, escalations, and executive communications in English.

⛳️ Requirements

• Advanced or fluent English proficiency, capable of leading global meetings, presenting results to executives, negotiating priorities, and managing escalations.

• Demonstrated experience in Identity and Access Management, with accountability for operational services, outcomes, and continuous improvement.

• Proven track record in leading IAM, cybersecurity, or technology operations, with responsibility for personnel, service performance, vendors, and deliverables.

• Extensive knowledge of identity lifecycle management, access governance, privileged access, authentication, authorization, RBAC, the principle of least privilege, and directory services.

• Experience in managing incidents, problems, changes, SLAs, KPIs, KRIs, operational risks, controls, audits, and remediation strategies.

• Background in service management, ITSM, and service catalogs, including workflows, responsibilities, service levels, and operational governance.

• Proven ability to lead automation projects and identify opportunities for AI implementations.

• Experience in complex, matrixed, or multinational settings, managing senior stakeholders and service providers.

• Familiarity with Microsoft Entra ID, Active Directory, Okta, SailPoint, CyberArk, Varonis, Centrify, or similar platforms.

• Practical knowledge of PowerShell, Python, APIs, workflow automation, or orchestration technologies.

• Understanding of ISO 27001, NIST, COBIT, ITIL, LGPD, GDPR, and PCI standards.

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related area, or equivalent relevant professional experience.

• Desired relevant certifications in IAM, cybersecurity, risk, cloud, or service management.

🏝️ Benefits

• Remote work options available.

• An inclusive, purpose-driven work environment.

• Opportunities for career and professional development.

• Well-being program and culture that promotes work-life balance.

• Recognized as a Great Place To Work™ and among Top Employers.

• Chance to work for a global organization with multinational teams.