HVAC Specialist, Water Source Heat Pumps, Geothermal

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver troubleshooting and application support via phone and email to both external customers and internal teams regarding HVAC systems and components.

• Provide technical solutions and guidance to contractors, dealers, engineers, architects, and homeowners.

• Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to address and resolve technical challenges.

• Contribute to continuous improvement initiatives.

• Assist in the introduction of new products by reviewing technical documentation.

• Create departmental documentation, training materials, and technical videos.

• Represent the company during complaint resolutions and technical investigations.

• Offer detailed feedback on root cause analysis.

• Maintain electronic records of customer interactions and oversee departmental email communications.

• Conduct on-site field troubleshooting as necessary.

• Provide occasional domestic and international travel for training or service assistance.

• Share expertise with colleagues and support their technical growth.

• Offer after-hours support during critical rollouts or escalations as needed.

• Operate from the office or home using company systems as directed by the supervisor.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in HVAC technical support or a similar role.

• High School diploma or equivalent is required.

• Relevant certifications such as NATE or EPA certification are advantageous.

• Strong comprehension of Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal systems in both residential and commercial settings.

• Technical expertise in system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, and compressors.

• Exceptional problem-solving abilities, initiative, and a customer-focused approach.

• Outstanding communication and telephone skills.

• Ability to work both independently and collaboratively.

• Strong organizational skills, meticulous attention to detail, and a proactive mindset.

• Proficiency in computer applications including Microsoft Office Suite (Word, Excel, Access, Outlook).

• A REAL ID or passport is necessary for travel.

• Indefinite U.S. work authorization is required; future sponsorship is not available.

• Successful completion of a drug screening and background check is mandatory prior to the start date.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Health savings accounts (HSA).

• Flexible spending accounts.

• 401(K) retirement plan with a competitive employer match.

• Wellness programs.

• Life insurance.

• Long-term disability insurance.

• Paid time off.

• Parental leave.

• Flexible work arrangements, including options to work from home.

• Opportunities for domestic and international training or service travel.