HVAC Specialist, Water Source Heat Pumps, Geothermal

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver troubleshooting and application support through phone and email to external customers, as well as internal Customer Service and Sales teams.

• Assist contractors, dealers, engineers, architects, and homeowners with HVAC technical solutions and expert guidance.

• Collaborate with teams in Product Management, Quality, Risk Assessment, Warranty, and Returns to address technical challenges.

• Contribute to continuous improvement initiatives.

• Aid in new product introductions by verifying the accuracy of technical materials.

• Create departmental documentation, training materials, and technical videos.

• Act as the company representative in complaint resolution and technical investigations.

• Provide thorough root cause analysis feedback.

• Maintain comprehensive electronic records of customer interactions.

• Manage departmental email communications.

• Conduct on-site field troubleshooting as necessary.

• Occasionally travel domestically and internationally for training or service support.

• Share knowledge with peers and assist in their technical development.

• Offer after-hours support during critical rollouts or escalations as required.

• Operate from the office or home utilizing company systems as instructed by the supervisor.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in HVAC technical support or a similar role.

• High School diploma or equivalent is mandatory.

• Relevant certifications such as NATE or EPA certification are advantageous.

• Strong comprehension of Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal systems in both residential and commercial settings.

• Technical expertise in system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, and compressors.

• Excellent problem-solving abilities, initiative, and a customer-centric approach.

• Exceptional communication and telephone skills.

• Capability to work both independently and collaboratively.

• Robust organizational skills and keen attention to detail.

• Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, Access, Outlook).

• A REAL ID or passport is necessary for travel.

• Indefinite U.S. work authorization is required.

• Future sponsorship for work authorization is not available.

• Successful completion of a drug screening and background check is required prior to the start date.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Health savings accounts (HSA).

• Flexible spending accounts.

• 401(K) retirement plan with an appealing employer match.

• Wellness programs.

• Life insurance.

• Long-term disability insurance.

• Paid time off.

• Parental leave.

• Flexibility to work from home.

• Access to company systems and support for remote work.

• Opportunities for training and service support.

• Professional development through technical training and peer support.