Human Resources Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily People & Culture operations encompassing payroll, benefits, talent acquisition, learning and development, HR systems, compliance, and employee lifecycle processes.

• Guide, mentor, develop, and coach a team of HR professionals.

• Set performance expectations, accountability standards, service benchmarks, and enhance team capabilities.

• Act as the HR Business Partner for designated business units.

• Provide counsel to leaders on organizational efficiency, workforce planning, talent management, employee engagement, leadership effectiveness, and change management.

• Serve as the backup payroll administrator, ensuring payroll is processed accurately and on time.

• Assist with recruitment, selection, onboarding, and workforce planning efforts.

• Offer advice on employee relations, performance management, investigations, conflict resolution, corrective action, policy interpretation, and organizational changes.

• Aid in performance reviews, talent assessments, succession planning, leadership development, employee development, and retention strategies.

• Ensure adherence to employment laws, regulations, policies, and reporting obligations.

• Drive process enhancements, streamline workflows, implement automation, and lead HR technology initiatives.

• Collaborate with Centers of Excellence, business leaders, and cross-functional partners on People & Culture initiatives and organizational programs.

• Support audits, manage vendor partnerships, and uphold controls, documentation, and governance.

• Lead and engage in People & Culture projects and initiatives.

• Advocate for NERC's culture, values, diversity, inclusion, employee engagement, and professional development.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• Over seven years of progressive experience in Human Resources.

• Extensive experience in HR operations, employee lifecycle management, and process enhancement.

• Proven experience managing HR programs, policies, systems, and operational processes within a complex business context.

• In-depth knowledge of employment laws, compliance obligations, HR policies, and best practices in HR.

• Proficient in administering and optimizing HRIS platforms and utilizing HR technology.

• Capability to analyze HR data and metrics effectively.

• Experience in leading cross-functional projects, process improvement initiatives, and change management activities.

• Exceptional organizational, project management, problem-solving, analytical, reconciliation, and critical-thinking abilities.

• Strong skills in employee relations, customer service, and stakeholder management.

• Excellent verbal and written communication and interpersonal skills.

• Ability to manage sensitive and confidential information with professionalism and discretion.

• Capacity to thrive in a fast-paced, team-oriented environment.

• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams.

• Experience with HRIS systems is mandatory.

• Successful completion of a background check prior to employment.

• Verification of identity and eligibility to work in the United States is required.

• A passport is necessary for travel within North America.

🏝️ Benefits

• Opportunities for professional growth and development.

• Engagement initiatives for employees.

• An inclusive, collaborative, and high-performing work environment.

• Travel to Atlanta or Washington, DC (10%–15%).

• Remote/virtual work options available.