Human Resources Manager

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Oversee daily HR operations while offering practical support to managers and employees in marketing, creative, client services, development, and operations teams.

• Create and implement onboarding programs and ongoing HR training for staff and managers on policies, employment practices, reporting issues, confidentiality, leave, accommodations, timekeeping, interviewing, performance documentation, corrective actions, and escalation procedures.

• Manage training calendars, completion logs, policy acknowledgments, and refreshers.

• Collaborate with leadership on staffing requirements, workforce transitions, potential people risks, and the HR strategy.

• Act as the initial point of contact for employee concerns; conduct investigations and guide managers through conflict resolution, corrective actions, and separations.

• Maintain job descriptions, titles, and levels; collect salary benchmarks and prepare compensation recommendations.

• Administer performance evaluations, goal setting, and professional development planning.

• Assist in recruiting processes, approvals, offer coordination, and onboarding activities.

• Manage and update the company handbook, including policy revisions, version control, distribution, and employee acknowledgments.

• Ensure personnel records and HR processes are up to date; coordinate leave, accommodations, and other employment-related matters.

• Oversee HR data and workflows within Rippling, including onboarding, employee transitions, and offboarding.

• Manage benefits enrollment and renewals; track employee feedback, exit data, and HR metrics.

• Provide reports on hiring, turnover rates, employee feedback, and compensation to leadership.

• Report directly to the CEO as a hands-on individual contributor without direct reports.

⛳️ Requirements

• A minimum of 4 years of progressive HR experience, with at least 2 years as an HR generalist, HR business partner, or HR manager directly supporting managers and employees.

• Practical experience across various core HR areas, including employee relations, performance management, HR operations, and benefits administration.

• Proven ability to manage sensitive employee issues, conduct or assist in investigations, and create clear, objective documentation while maintaining confidentiality.

• Experience in developing and delivering HR training for both employees and managers, communicating policies clearly, and tracking completion and comprehension.

• Familiarity with U.S. employment regulations and sound judgment regarding when to involve legal counsel or specialist providers.

• Experience managing HR processes in a small or mid-sized organization. Comfortable with day-to-day operational tasks and enhancing processes over time.

• Strong skills in HRIS, spreadsheet management, and reporting. Capable of clearly conveying people data and process recommendations to managers and leaders.

• Bachelor’s degree in human resources, business, or a related field, or an equivalent combination of relevant experience and education.

• Experience in a digital marketing agency, creative services firm, or other client service-oriented business.

• Familiarity with administering Rippling and supporting teams that operate across various locations or employment jurisdictions.

• SHRM-CP, PHR, or a comparable HR credential. Experience working with distributed or international resources is advantageous.

🏝️ Benefits

• 401(k): Match 100% of employee contributions up to 4%

• Unlimited Manager Approved Paid Time Off

• Health Insurance: Aetna PPO & EPO options (Subsidized $300 per month)

• Dental & Vision Insurance: Guardian

• Company provided MacBook

• Fully Remote