Human Resources Implementation & Support Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the onboarding of new clients from initial engagement to completion, encompassing requirements gathering, analysis of business processes, system setup, formula programming, testing, training, documentation, and transition to ongoing support.

• Deliver application support by examining client issues, determining root causes, crafting solutions or workarounds, and ensuring prompt resolutions.

• Foster client relationships by comprehending business needs, offering functional guidance, communicating application modifications, and providing user support.

• Organize and prioritize support requests and assigned tasks, documenting progress and resolving issues while escalating when necessary.

• Engage in project planning and execution, which includes documentation, status reporting, implementation tasks, testing, user acceptance testing (UAT), and go-live processes.

• Create and update training materials, procedures, and user documentation, while delivering training for clients and end-users.

• Collaborate with Product, Development, Technical Support, and other teams to address complex application and implementation challenges and identify enhancements.

• Assist in business development initiatives, including proposals, Statements of Work, demonstrations, presentations, and other client-facing engagements.

• Remain informed about application functionalities, industry standards, technologies, and relevant HR, payroll, regulatory, and legislative updates.

• Utilize modern technology and AI-driven tools to enhance productivity, problem-solving capabilities, research, and client outcomes.

• Undertake additional responsibilities as required or assigned.

⛳️ Requirements

• 3-5 years of experience in Human Resources, HR systems, HRIS implementation/support, or a related position.

• Comprehensive understanding of Human Resources processes, business requirements, and reporting necessities.

• Capability to analyze business processes and convert requirements into effective system solutions.

• Background in supporting or implementing software applications, ideally in an HR or business systems context.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Familiarity with SQL or similar data querying methodologies.

• High proficiency in Microsoft Office, especially Excel.

• Exceptional verbal, written, and presentation skills.

• Strong organizational and time-management capabilities.

• Ability to juggle multiple priorities and meet competing deadlines.

• Capacity to work independently and effectively contribute to a collaborative team atmosphere.

• Proven willingness and aptitude for learning new technologies, applications, and business processes.

• Experience in the Canadian healthcare sector, specifically with Human Resources systems and workflows.

• Background with healthcare HR and/or Payroll systems and interfaces.

• Knowledge of payroll processes and HR/Payroll integration.

• Experience with software implementation, configuration, testing, and user acceptance testing (UAT).

• Experience in delivering client or end-user training and producing training or user documentation.

• Involvement in software demonstrations, proposals, Statements of Work, or other business development activities.

• Understanding of software concepts, databases, interfaces, integrations, and technology.

• Familiarity with AI tools or other emerging technologies.

• A post-secondary degree or diploma in Human Resources, Business, Information Technology, or a related field (considered a standout qualification).

🏝️ Benefits

• A dynamic and collaborative team environment.

• Comprehensive benefits package.

• Lifestyle benefits.

• 3 weeks of paid vacation starting in the first year.

• 5 days of personal leave each year.

• RRSP program with employer contribution.

• Flexible, fully remote work available within Canada.