Human Data Operations Partner, Research

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the operational success for intricate and high-value research customer projects

• Act as the main point of contact for participant operations within Research customer teams

• Oversee the acquisition, onboarding, verification, and activation of participants for custom client projects

• Resolve participant supply shortages and align supply with customer expectations and quality benchmarks

• Create project plans, workflows, enablement materials, playbooks, and relevant documentation

• Ensure the maintenance of high-quality, diverse, and optimized participant pools

• Enhance onboarding and activation processes to boost retention and task performance

• Track engagement and quality metrics to foster improvements

• Participate in programmes for participant upskilling and certification processes

• Work collaboratively with product, data, science, customer success, and product management teams

• Convert manual processes into scalable, technology-driven solutions

• Communicate operational updates and facilitate adoption throughout the organization

• Contribute to discussions regarding Research supply strategy and long-term vertical growth plans

⛳️ Requirements

• Proven experience in operations, preferably within marketplace or platform settings

• Track record of managing multiple projects and meeting deadlines in a dynamic environment

• Strong project management capabilities, with an emphasis on detail and operational execution

• Experience in implementing and refining processes to enhance efficiency and scalability

• Proficient in operational tools and systems such as Metabase, Zapier, Asana, and HubSpot

• Excellent communication and documentation skills, with a history of stakeholder engagement

• Comfortable with data analysis and operational metrics to inform decision-making and drive continuous improvement

• Knowledgeable about human data operations, product or data operations, participant recruitment, or managing global crowdsourcing/gig-economy platforms

• Experience supporting AI/ML lifecycle projects, including data labeling, annotation, or domain-specific task curation

🏝️ Benefits

• Competitive salary

• Comprehensive benefits package

• Flexible remote working options

• Access to Prolific’s human data platform

• Opportunities to engage in groundbreaking research