Human-Centered Design Specialist

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Plan and execute both qualitative and quantitative user research, which includes conducting interviews, usability studies, and collaborative discovery sessions.

• Analyze the results of research to create user personas and journey maps.

• Identify problems and areas for improvement to guide product and design decisions.

• Develop or assist in the creation of wireframes, prototypes, and various design concepts.

• Ensure compliance with Section 508, WCAG, and U.S. Web Design System standards.

• Perform usability and accessibility testing, including assessments with users who utilize assistive technologies.

• Review metrics related to application usage, help desk trends, and user feedback.

• Suggest enhancements based on the effectiveness of changes that have been implemented.

• Collaborate with product managers, developers, and testers as part of Agile teams.

• Convert research findings and design recommendations into user stories, acceptance criteria, and prioritized backlog items.

• Document and present research outcomes, design choices, testing results, and recommendations to both technical and non-technical stakeholders.

• Provide support for digital applications and services catering to federal health clients.

⛳️ Requirements

• A Bachelor's degree in Human-Computer Interaction, User Experience Design, Psychology, Information Science, Human Factors, Design, or a related discipline.

• A minimum of 4 years of experience in human-centered design, UX research, service design, or product design for digital applications.

• Proficiency in conducting user interviews, usability testing, and journey mapping.

• Experience in creating or contributing to prototypes, wireframes, and user flows.

• Capability to translate research findings into design recommendations, requirements, or user stories.

• Familiarity with Section 508, WCAG, and best practices in accessible design.

• Strong analytical, communication, and teamwork skills.

• Background in supporting CMS, HHS, federal digital services, or healthcare technology.

• Experience with complex web applications, electronic forms, or reporting systems.

• Proficiency in tools such as Figma, Miro, Mural, Lucidchart, or similar.

• Experience working within Agile or SAFe teams and familiarity with tools like Jira and Confluence.

• Experience utilizing product analytics to assess design modifications.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.