HubSpot Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer daily assistance to HubSpot users by addressing system-related inquiries and issues.

• Diagnose and resolve problems associated with users, permissions, workflows, pipelines, reports, dashboards, and data integrity.

• Administer and configure HubSpot, which includes properties, workflows, forms, lists, reports, dashboards, and user access controls.

• Collect, document, and analyze business requirements, converting them into effective system solutions and process enhancements.

• Assess existing business processes and suggest automation, optimization, and efficiency improvement opportunities.

• Oversee and prioritize support requests and enhancement projects in collaboration with the CRM Manager.

• Test system modifications, coordinate user acceptance testing (UAT), and document the results.

• Create and maintain user manuals, process documentation, training resources, and best practice materials.

• Provide user training and continuous support to foster effective use of HubSpot tools and features.

• Assist with data management tasks, including imports, exports, data cleansing, deduplication, and ongoing maintenance.

• Track system usage and aid in CRM governance, standards, compliance, and data quality initiatives.

• Work with internal stakeholders and escalate intricate issues to the CRM Manager, HubSpot Support, or other technical resources as necessary.

⛳️ Requirements

• At least 2 years of practical experience with HubSpot Sales Hub and/or Marketing Hub in an administrative, business analyst, CRM support, or similar role.

• Experience in administering and configuring CRM platforms, ideally HubSpot.

• Strong background in providing end-user support and troubleshooting business applications.

• Experience in gathering, documenting, and analyzing business and system requirements.

• Familiarity with CRM processes, workflow automation, reporting, and best practices in data management.

• Exceptional analytical, organizational, and problem-solving skills.

• Strong written and verbal communication skills.

• Ability to convey technical concepts to non-technical audiences effectively.

• Self-driven with the capacity to work independently in a remote setting while managing multiple priorities.

• Experience with additional HubSpot solutions such as Service Hub, CMS Hub, and/or Operations Hub (preferred).

• HubSpot certifications in Administration, Sales Hub, Marketing Hub, or related fields (preferred).

• Experience in supporting CRM implementations, system upgrades, or process improvement initiatives (preferred).

• Familiarity with ticketing systems and IT application support methodologies (preferred).

• Experience in creating user documentation, process guides, and training materials (preferred).

• Understanding of CRM governance, data governance, access controls, and industry best practices (preferred).

🏝️ Benefits

• Affordable, high-quality medical and dental insurance.

• Tuition assistance program available.

• Bonus plan offered.

• 401(k) plan with a generous company match.

• Immediate vesting in retirement contributions.

• Work in a remote environment.