HRSS Associate

This is a fully remote position, open to applicants in Costa Rica, +1 more country.

📋 Description

• Address and resolve HR inquiries from both clients and employees.

• Support the entire employee lifecycle, which encompasses onboarding, offboarding, employment agreements, payroll, benefits management, and maintaining employee records.

• Ensure adherence to regional and local employment laws, internal policies, and established standard operating procedures (SOPs).

• Keep precise employee information in HRIS systems and update records on a regular basis.

• Create and maintain HR reports, trackers, and dashboards to monitor key performance indicators (KPIs) and facilitate data-driven decision-making.

• Work in conjunction with Payroll, Benefits, and other cross-functional teams to address inquiries and ensure seamless HR operations.

• Recognize opportunities for process enhancements, improve efficiency, and elevate the overall employee experience.

⛳️ Requirements

• A minimum of 2 years of experience in Global HR Shared Services within a multinational organization, ideally in a client-facing capacity.

• Fundamental understanding of HR processes and employee lifecycle management.

• Familiarity with HRIS platforms such as Workday or SAP.

• Proficient in MS Excel, PowerPoint, SharePoint, and Smartsheet.

• Excellent communication, organizational, and problem-solving abilities.

• A proactive, detail-oriented approach with the capacity to prioritize tasks and excel in a fast-paced environment.

🏝️ Benefits

• Remote-first work environment, offering flexibility to accommodate personal commitments such as school runs and gym breaks in your schedule.

• Competitive leave package, including paid bonding leave for new family members.

• Two paid charitable days off.

• Annual bonus program or sales incentive plan.

• Opportunities for international collaboration and networking.

• Access to two learning platforms for ongoing professional development.