HRIS Services Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the main contact for employees and managers seeking HR assistance through ONE HR Services.

• Address inquiries regarding HR policies, procedures, forms, benefits, employment information, and HR systems.

• Resolve standard HR queries on the first contact whenever feasible.

• Accurately and promptly create, update, document, and close HR service cases.

• Take ownership of employee inquiries until resolution or approved transfer.

• Aid employees with ADP, onboarding, timekeeping, HR portal, and general HR system inquiries.

• Direct complex issues to the appropriate HR specialist while ensuring a smooth employee experience.

• Safeguard confidential employee information and adhere to privacy regulations.

• Use knowledge articles, SOPs, and service resources to deliver consistent guidance.

• Track open cases and ensure timely follow-up and resolution.

• Recognize recurring trends and opportunities to enhance the employee experience.

• Engage in service improvement initiatives, system enhancements, and process optimization efforts.

• Contribute to enterprise-wide HR initiatives, acquisitions, and organizational growth activities.

⛳️ Requirements

• High school diploma is required.

• A Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.

• Previous experience in HR, HR operations, employee services, customer service, or administrative support.

• Excellent verbal and written communication skills.

• Capability to maintain confidentiality and exercise sound judgment.

• Strong organizational abilities and attention to detail.

• Proficiency in Microsoft Office applications.

• Experience in supporting HR service centers or shared services environments is preferred.

• Familiarity with HRIS, case management, ticketing, call center, or service management systems is preferred.

• Experience with ADP or other HR technology platforms is preferred.

• Knowledge of human resources practices and employee support processes is preferred.

• Ability to sit, stand, walk, bend, and reach as necessary.

• Ability to lift up to 25 pounds occasionally.

• Ability to work at a computer for extended periods.

• Capability to perform essential job functions with or without reasonable accommodation.

🏝️ Benefits

• Competitive Compensation

• DailyPay – Access Your Earned Wages Before Payday

• Medical, Dental & Vision Insurance

• 401(k) Retirement Plan

• Paid Time Off

• Employee Assistance Program

• Wellness Programs

• Employee Referral Bonuses

• Company-Paid Training

• Professional Development Opportunities

• Ongoing HR and HRIS Training

• Exposure to Multi-State HR Operations

• Career Advancement Opportunities

• Cross-Functional Learning Experiences

• Leadership Development Programs

• Opportunities Across Multiple Service Lines