HR Shared Services Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the main point of contact for HR inquiries from employees, leaders, and candidates.

• Intake, triage, and resolve requests in a high-volume, queue-based environment.

• Utilize HR knowledge resources, documented procedures, and standard response guidance to provide consistent service.

• Ensure accurate documentation is maintained in HR systems and case management tools.

• Offer transactional and navigational support in Workday, encompassing onboarding tasks, employee data updates, and job change processing.

• Oversee background screening, drug testing, work authorization, onboarding documentation, and associated compliance requirements.

• Communicate with candidates about post-offer requirements, timelines, and next steps.

• Collaborate with Talent Acquisition, Human Resources, Compliance, and third-party vendors.

• Interpret and clarify standard HR policies and processes.

• Escalate exceptions or non-routine situations as necessary.

• Assist with HR Shared Services-owned payroll-related processes, coordinating with ADP and Payroll.

• Comply with confidentiality, data privacy, and regulatory mandates.

• Identify trends, recurring issues, and opportunities for improvement in documentation, processes, and service.

• Carry out other job-related tasks as assigned or as they arise.

⛳️ Requirements

• Experience in supporting post-offer or onboarding-related HR processes.

• Prior experience in a centralized or shared services HR operating model.

• Experience assisting employees or candidates in a high-volume, service-oriented, or queue-based environment.

• Proven ability to adhere to documented processes, apply standard guidance, and deliver consistent service outcomes.

• 4–7 years of HR or administrative experience executing core HR processes within a high-volume service environment.

• Must currently reside in Arizona.

• This position is not eligible for sponsorship.

🏝️ Benefits

• Comprehensive medical benefits coverage.

• Dental plans.

• Vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance.

• Accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).