HR Service Delivery Specialist I

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the primary point of contact for employees and management regarding HR-related inquiries through the HR Case Management System.

• Deliver exceptional customer service and address questions related to payroll, benefits, leave of absence, company policies, Workday transactions, and other general HR inquiries.

• Execute and assist with employee lifecycle transactions in Workday, which encompasses hiring, job changes, personal information modifications, terminations, and updates to employee data.

• Assess Workday transactions and employee data for precision and completeness, resolve any discrepancies, and escalate issues as necessary.

• Complete Form I-9 documentation and related onboarding tasks utilizing Workday.

• Facilitate the new-hire and onboarding processes, oversee outstanding tasks, and provide assistance with Workday-related inquiries.

• Manage employee offboarding, which includes termination transactions, documentation, coordination of final pay, and provision of separation information.

• Address inquiries related to Pay, Benefits, Time Off, and Leave of Absence.

• Oversee Workday inbox tasks and HR Service Delivery business processes to achieve service-level goals.

• Generate, review, and analyze Workday reports for employee inquiries, HR operations, audits, data validation, and business requirements.

• Resolve basic Workday questions and transaction issues, escalating system or configuration problems to HRIS/Workday teams.

• Conduct employment verifications and provide employee documentation in accordance with company policies.

• Keep accurate and confidential employee records in Workday and other HR systems.

• Identify enhancements to Workday processes, HR knowledge articles, standard operating procedures, and employee self-service guidance.

• Engage in Workday testing, process enhancements, system upgrades, data validation, and HR Service Delivery projects.

• Collaborate with HR Business Partners, Payroll, Benefits, Leave, Talent Acquisition, HRIS/Workday, and other HR teams to resolve employee issues and ensure the accuracy of HR data and processes.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred; an equivalent combination of education and relevant HR experience will also be considered.

• A minimum of 2 years of experience in Human Resources, HR Operations, HR Shared Services, or HR Service Delivery is preferred.

• Familiarity with benefits, leave of absence, onboarding, offboarding, employment verification, and employee records is essential.

• Knowledge of Form I-9 and employment eligibility verification processes is preferred.

• Capability to independently research and resolve HR and Workday-related inquiries, escalating issues as appropriate.

• Strong attention to detail and a commitment to data accuracy, confidentiality, and the proper handling of sensitive employee information.

• Ability to prioritize multiple requests and manage competing deadlines in a dynamic HR Service Delivery environment.

• Excellent problem-solving and critical-thinking abilities.

• Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.

• Capability to collaborate effectively with HR Service Delivery, Payroll, Benefits, HRIS, HR Business Partners, Talent Acquisition, and other internal teams.

• Adaptability to new HR systems, processes, policies, and technologies.

• Willingness to participate in Workday testing, data validation, process improvement initiatives, and HR projects.

• A dedicated and professional home workspace that supports productivity and secure handling of confidential information.

• Reliable high-speed internet connectivity and the ability to work efficiently in a virtual environment.

• Ability to uphold established working hours and availability aligning with business and HR Service Delivery needs.

• Experience with Workday or a comparable HRIS is strongly preferred.

• Strong customer service orientation.

• Fluency in both English and Spanish, with excellent verbal and written communication skills.

• Working knowledge of Workday employee lifecycle processes, including payroll inquiries, employee data changes, reporting, terminations, and other HR business processes is preferred.

• Experience in researching employee information, generating reports, reviewing transactions, and maintaining accurate employee data within Workday or another HRIS.

• Experience utilizing an HR case management or ticketing system is preferred.

• General understanding of HR practices and processes, including payroll.

• CV must be submitted in English.

🏝️ Benefits

• Opportunity for remote work.

• Flexibility to work from home.

• Requirement for a dedicated and professional home workspace.

• Reliable high-speed internet connectivity for effective virtual work.

• Support for EEO and accommodations.