HR Project Delivery Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership and manage the complete end-to-end onboarding programs for enterprise clients across multiple countries as an Employer of Record (EOR).

• Oversee timelines, maintain risk registers, and track critical path milestones.

• Act as the primary operational liaison for enterprise customer contacts.

• Collaborate with internal regional HR Operations teams alongside Customer Success and Sales.

• Navigate the complexities of international labor laws, visa and immigration requirements, benefits management, and localized employment contracts.

• Convert in-country operational specifics into straightforward action plans for customers while ensuring compliance with local regulations.

• Identify and mitigate operational challenges, regulatory risks, and payroll setup delays across various jurisdictions.

• Work alongside Customer Success Managers to align operational delivery with strategic account expansion.

• Facilitate client activation and platform utilization through a premium onboarding experience.

• Address and resolve intricate operational escalations.

• Document and enhance implementation playbooks, scalable workflows, and enterprise delivery standards.

• Collaborate with Product and Engineering teams to incorporate enterprise requirements into the platform development roadmap.

• Ensure rapid activation timelines, high customer satisfaction (CSAT/NPS), accurate initial payroll setups, and seamless transitions to Customer Success.

⛳️ Requirements

• A minimum of 4 years of experience in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery.

• Ideally, experience within the EOR, Payroll, Global HR Tech, or SaaS industries.

• Direct experience with global employment mechanisms, including Employer of Record, global payroll, basic employment law, or HR operations.

• Proven ability to manage multi-stakeholder, multi-country projects utilizing formal methodologies such as PMP, Agile, or similar experiences.

• Exceptional communication and consultative leadership abilities.

• Comfortable leading discussions with VP/C-suite stakeholders in Fortune 500 or rapidly expanding enterprise organizations.

• Capable of thriving in ambiguous situations.

• Proficient in simplifying complex regulatory and operational challenges into clear, actionable steps for clients.

• Preferred: experience managing complex, high-volume employee transitions, TUPE, M&A processes, or large-scale migrations.

• Preferred: international work experience across EMEA, LATAM, or APAC regions.

🏝️ Benefits

• Annual bonus for non-sales positions, based on individual and company performance.

• Generous paid parental leave.

• Flexible time off policy.

• Spending accounts available.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Opportunity for a sabbatical after 5 years of service.

• Additional benefits and perks offered.