HR Project Delivery Manager

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Take ownership and manage end-to-end, multi-country EOR onboarding programs for enterprise clients from an HR Operations standpoint.

• Oversee timelines, risk registers, and critical path milestones.

• Act as the primary operational liaison for enterprise customer contacts.

• Coordinate with internal regional HR Operations teams, Customer Success, and Sales to align resources and enhance execution efficiency.

• Navigate international labor laws, visa and immigration regulations, benefits administration, and localized employment contracts.

• Convert in-country operational details into clear action plans for customers while ensuring compliance with local regulations.

• Identify and address operational challenges, regulatory risks, and payroll setup delays across different jurisdictions.

• Collaborate with Customer Success Managers to link operational delivery with strategic account development.

• Facilitate client activation and platform adoption during a high-touch onboarding process.

• Address complex operational queries as the main point of escalation.

• Document and improve implementation playbooks, scalable workflows, and standards for enterprise delivery.

• Work alongside Product and Engineering to integrate enterprise client needs into the platform roadmap.

• Reduce time-to-first-payroll and time-to-activation.

• Ensure high CSAT/NPS and prevent compliance or payroll setup errors during the initial pay run.

• Guarantee a seamless transition to Customer Success Managers with fully activated platform usage.

⛳️ Requirements

• At least 4 years of experience in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery.

• Preferably experience within the EOR, Payroll, Global HR Tech, or SaaS sectors.

• Direct knowledge of global employment mechanics, including Employer of Record, global payroll, fundamental employment law, or HR operations.

• Demonstrated success in managing multi-stakeholder, multi-country projects using established frameworks like PMP, Agile, or similar experience.

• Exceptional communication and consultative leadership abilities.

• Comfortable leading discussions with VP/C-suite executives at Fortune 500 or rapidly growing enterprise companies.

• Ability to excel in ambiguous situations.

• Capability to simplify complex regulatory and operational realities into clear, actionable steps for clients.

• Preferred: experience in managing complex, high-volume employee transfers, TUPE, M&A transitions, or enterprise-wide migrations.

• Preferred: international experience across EMEA, LATAM, or APAC regions.

🏝️ Benefits

• Annual bonus for non-sales roles, contingent on individual and company performance.

• Generous paid parental leave.

• Flexible time off.

• Spending accounts.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Sabbatical after 5 years of service.

• Competitive compensation and benefits package.

• Flexible work arrangements through remote-first teams.