HR Project Delivery Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership and manage the complete project lifecycle of multi-country EOR onboarding initiatives for enterprise clients, overseeing timelines, risk assessments, and key milestones.

• Act as the main operational liaison for enterprise customer points of contact during project execution.

• Collaborate with internal HR Operations regional teams, Customer Success, and Sales to synchronize resources and enhance execution efficiency.

• Navigate the complexities of international labor laws, visa and immigration regulations, benefits management, and localized employment agreements.

• Convert in-country operational specifics into straightforward customer action plans while ensuring compliance with local laws.

• Identify and address operational challenges, regulatory risks, and payroll setup delays across different jurisdictions.

• Work alongside Customer Success Managers to align operational delivery with strategic account development.

• Promote client engagement and platform adoption among enterprise administrators and international employees.

• Tackle complex operational escalations effectively.

• Document and enhance implementation playbooks, scalable workflows, and enterprise delivery protocols.

• Collaborate with Product and Engineering teams to communicate enterprise client needs for the platform roadmap.

• Reduce time-to-activation and time-to-first-payroll.

• Ensure high levels of customer satisfaction (CSAT/NPS), implementation precision, and seamless transition to Customer Success Managers.

⛳️ Requirements

• A minimum of 4 years in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery.

• Ideally, experience within the EOR, Payroll, Global HR Tech, or SaaS sectors.

• Direct experience with global employment mechanics, including Employer of Record, global payroll, foundational employment law, or HR operations.

• Demonstrated success in managing multi-stakeholder, multi-country projects utilizing established frameworks such as PMP, Agile, or equivalent methodologies.

• Exceptional communication and consultative leadership abilities.

• Proficient in leading discussions with VP/C-suite stakeholders at Fortune 500 or rapidly growing enterprise firms.

• Capability to excel in ambiguous settings and simplify complex regulatory and operational challenges into practical, actionable steps for clients.

• Preferred: Experience managing intricate, high-volume employee transitions, TUPE, M&A processes, or large-scale migrations.

• Preferred: International work experience encompassing EMEA, LATAM, or APAC regions.

🏝️ Benefits

• Annual bonus for non-sales positions, based on individual and company performance.

• Generous paid parental leave.

• Flexible time off.

• Spending accounts.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Sabbatical after 5 years.

• Additional benefits and perks.