HR Operations Effectiveness Analyst

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Implement and support processes and solutions utilized by the HR Operations team.

• Fulfill HR division and Center of Excellence requirements while assisting the Product Operating Model.

• Enhance the HR Operations team through effective call and case management and process delivery.

• Execute key initiatives and develop as well as manage work plans and roadmaps.

• Identify opportunities, plan and onboard new processes, ascertain required resources, supply progress updates, and monitor metrics.

• Develop dashboards to offer decision-making insights and assess performance.

• Oversee content and knowledge tools and resources, ensuring information remains accurate, accessible, and current.

• Spearhead continuous improvement initiatives, including root cause analysis and process enhancement.

• Identify, implement, and supervise HR Operations controls.

• Establish performance metrics, collaborate to create dashboards, and communicate performance results.

• Conduct quality assurance evaluations for HR Service Center Representatives.

• Improve processes for executing operational business tasks.

• Collaborate with cross-functional teams to enhance the employee experience via process and technology improvements.

• Provide value and deliver outstanding client service.

• Exemplify Thrivent’s leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes.

⛳️ Requirements

• Bachelor’s degree in human resources, business, psychology, communications, or a related field; or equivalent work experience.

• 3+ years of experience in Human Resources, HR Operations, or a related domain.

• Strong skills in strategy execution/implementation, organization, and project management.

• Ability to adapt to evolving circumstances and reprioritize plans accordingly.

• Robust business acumen and execution capabilities.

• Data-driven decision-making aptitude and strong personal and professional judgment.

• Excellent collaboration skills with the ability to work effectively with all organizational levels.

• Experience in a contact center setting with a solid grasp of HR processes and practices.

• Capacity to swiftly learn, manage, and enhance complex business processes.

• Strong organizational skills and attention to detail, emphasizing accuracy, documentation, and compliance.

• Ability to juggle competing priorities and shifting demands.

• Capability to maintain structure and accountability while adapting to changes.

• Effective communication skills with the ability to work independently.

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Ability to handle sensitive information discreetly and maintain confidentiality.

• Willingness to travel occasionally for key meetings or initiatives.

• Workday experience is preferred.

• Experience with case management tools is preferred.

• Familiarity with financial services is preferred.

• Knowledge of key messages, insights, and data visualization techniques is preferred.

• Ability to clearly articulate and represent complex strategies in a straightforward manner is preferred.

• Experience with foundational HR data, HR concepts/practices, HR information systems, and applications is preferred.

• Strong interest in professional growth and development in the HR field is preferred.

• Strong research and analytical skills are an asset.

• Continuous Improvement / Lean Six Sigma experience is preferred.

🏝️ Benefits

• Various bonuses, including annual or long-term incentives.

• Medical, dental, and vision insurance.

• Health savings account.

• Flexible spending account.

• 401(k).

• Pension.

• Life and accidental death and dismemberment insurance.

• Disability insurance.

• Supplemental protection insurance.

• 20 days of Paid Time Off each year.

• Sick and Safe Time.

• 10 paid company holidays.

• Volunteer Time Off.

• Paid parental leave.

• Employee Assistance Program (EAP).

• Well-being benefits.

• Reasonable accommodation for individuals with disabilities.