HR Generalist

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the HR Manager and provide support to the HR team.

• Design human resources solutions by gathering and analyzing information and suggesting actionable strategies.

• Enhance both manager and employee performance and experience by identifying issues and assessing potential solutions.

• Supervise and execute special projects, which includes establishing timelines, collaborating with relevant parties, conducting research, organizing information, and completing transactions.

• Generate reports by collecting, analyzing, and summarizing data and trends.

• Ensure adherence to local legal regulations and advise management on necessary actions.

• Facilitate proper onboarding processes for new hires.

• Review and organize new hire documentation with payroll and legal vendors.

• Manage the Employee Satisfaction Survey and focus groups.

• Address employee relations, concerns, disciplinary matters, and performance-related issues.

• Update and refine employment policies and procedures.

• Foster a positive workplace culture while handling daily office operations.

• Assist with payroll, onboarding, and offboarding processes.

• Issue administrative documents, government-related certificates, and office or business documents in compliance with Colombian law.

• Review and authorize HR applications.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business Administration, Finance, or equivalent professional experience.

• Over 2 years of direct experience; preference for those with hourly population and/or call center backgrounds.

• Strong multitasking capabilities.

• Highly detail-oriented.

• Excellent communication skills.

• A positive TaskUs attitude.

• Experience in the BPO industry is considered advantageous.

• Familiarity with HRIS systems, reporting, HR practices/procedures, benefits, and compensation is a plus.

• Proficient level of English.

• Knowledge of state and federal employment legislation.

🏝️ Benefits

• Competitive salaries within the industry.

• Medical, dental, and vision insurance coverage.

• 401(k) plan with company matching.

• Paid time off, including vacation, sick leave, and holidays.

• An inclusive environment that positively impacts the community.

• Opportunities for internal mobility and professional development.