HR Generalist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for managers and employees regarding policies, compensation, leave, benefits, processes, and workplace inquiries.

• Provide prompt responses, communicate expected response times, and maintain ownership until resolution is achieved.

• Oversee routine performance and conduct issues, including attendance concerns, policy breaches, conflicts, corrective measures, and separations.

• Collect facts, evaluate risks, and guide managers through challenging discussions and documentation.

• Review documentation that supports suggested employment actions and offer practical advice.

• Clarify risks, implications, and precedents related to employment decisions; identify issues that need specialist evaluation.

• Coordinate salary adjustments, promotions, and position requests with Total Rewards and HR Operations.

• Ensure readiness for onboarding, early employment, transfers, role changes, and exits.

• Maintain accurate performance records and documentation of corrective actions, facts, and important dates.

• Identify protected leave, accommodation, legal, and other high-risk issues and engage specialists as needed.

• Facilitate transitions to HR Operations for formal investigations and high-risk employment situations.

• Collaborate with Talent Acquisition on recruitment and offer matters, and with Total Rewards on compensation inquiries.

• Utilize HRIS data and reporting to detect turnover, managerial challenges, struggling teams, and capability gaps.

• Present workforce trends and recommendations to regional HR leadership.

• Monitor open matters, communicate progress and obstacles, and escalate with suggested strategies and risk assessments.

• Organize primary and backup support coverage for agency assistance.

⛳️ Requirements

• 5–7 years of experience in HR, including direct support to managers and employees.

• Practical employee relations experience in a multi-state setting, covering performance issues, policy violations, conflicts, corrective actions, and separations.

• Bachelor's degree or equivalent experience.

• Proven ability to coach managers through difficult conversations and to assess employment-action documentation.

• Familiarity with federal and state employment laws.

• Capability to work independently without close supervision or a nearby office team.

• Proficiency in retrieving and interpreting HRIS data and reports.

• Strong judgment in evaluating employment risks and identifying issues that need escalation.

• Ability to navigate situations not explicitly addressed by policy and recommend practical solutions.

• Excellent follow-through and coordination across teams.

• PHR or SHRM-CP certification is a desirable asset.

• Experience in insurance brokerage, professional services, or another sales-driven, multi-location organization is a plus.

• Experience supporting mergers or consolidations is an advantageous addition.

🏝️ Benefits

• Multiple medical plan options, with preventive care covered at 100%.

• Free virtual medical and mental healthcare for employees and their families.

• Dedicated healthcare concierge service.

• Employer-funded short-term and long-term disability coverage.

• Paid parental leave.

• Personalized PTO without traditional accruals.

• Separate sick leave policy.

• Competitive 401(k) company match.

• Comprehensive dental and vision plans.

• Employee Assistance Program offering confidential support for mental health, legal, financial, and work-life challenges.

• Company-paid holidays.

• Additional compensation may include performance-based bonuses, commissions, or equity options.