HR Customer Service Specialist I

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Act as the main point of contact for employees, retirees, and external vendors looking for information regarding benefits, leave programs, HR policies, and related processes.

• Address inquiries related to payroll, benefits, leave programs, HR policies, and company procedures.

• Investigate and resolve customer issues utilizing established resources, processes, and documentation.

• Offer clear and precise guidance while connecting customers with the appropriate resources when necessary.

• Collaborate with HR teams and business partners to ensure positive customer interactions and effective issue resolution.

• Assist in the administration of leave programs, including Family and Medical Leave.

• Contribute to HR operational projects and administrative tasks that enhance team effectiveness and service delivery.

⛳️ Requirements

• High School Diploma or equivalent.

• At least 2 years of customer service experience in a call center setting.

• Proficiency in researching issues, analyzing information, and determining solutions.

• Experience in supporting customers within an insurance, benefits, healthcare, or similarly regulated industry.

• Excellent verbal and written communication abilities with the skill to clearly explain complex information.

• Capability to manage sensitive and confidential employee information.

• Familiarity with Microsoft Office applications, including Word and Excel.

• Ability to learn and navigate HR systems, ticketing platforms, and benefits-related processes.

• Experience in supporting employee benefits, leave administration, or HR operations.

• Familiarity with Workday or other HR information systems.

• Must successfully pass a criminal background check and verify employment, education, and licensing.

• Must be bondable.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with employer matching contributions.

• Annual incentive bonus program.

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours each year.

• PTO increases based on tenure.

• Opportunities for career growth and advancement.

• Paid parental leave.

• Adoption and surrogacy assistance.

• Employee giving program that offers double matching for donations to eligible nonprofits and schools.