Housing & Delegate Management, Attendee Data Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the management of housing and delegates for various events.

• Oversee comprehensive registration processes for high-volume in-person, hybrid, and virtual events.

• Create, test, and disseminate event communications.

• Administer databases, including data entry, list generation, and analysis.

• Act as the primary point of contact for attendee and client registration inquiries within established SLAs.

• Set up program communications, reporting, operating procedures, deadlines, escalation paths, and onsite strategies.

• Keep documented process trails and ensure compliance with client/internal systems.

• Address complex exceptions and provide onsite leadership for priority programs.

• Analyze reporting and provide recommendations to stakeholders.

• Manage confidential invitee data and personally identifiable information in line with compliance guidelines.

• Coordinate attendee logistics, including transportation, accommodations, gift sizing, and other relevant data points.

• Supervise rooming lists, hotel submissions, pickup monitoring, reservations, VIP requirements, billing instructions, and reconciliation.

• Direct strategy and execution for complex, high-profile, multi-hotel, and concurrent programs.

• Independently resolve intricate issues related to hotels, delegates, capacity, services, and data.

• Evaluate operational, room-block, attrition, service, and financial risks and propose mitigation strategies.

• Review contractual agreements and offer guidance to clients and internal teams.

• Produce event materials, including name badges, tent cards, place cards, departure notices, confirmations, agendas, and signage.

• Pack, order, and ship event supplies; maintain shipping grids and monitor deliveries.

• Assist event project managers with logistics, production, and onsite implementation.

• Handle post-event attendee reporting.

• Mentor and train Coordinators, Associates, and new team members.

⛳️ Requirements

• 5-7+ years of experience in Attendee Data Management, Housing and Delegate Management, and/or Event Technology, including meeting planning and coordination.

• Strong familiarity with Cvent is preferred.

• Proficient in Microsoft Office, particularly Excel (comfortable using the VLOOKUP function) and PowerPoint.

• Experience with event platforms such as Cvent, Aventri, Certain, Swoogo, Rainfocus, Eventbrite, or other registration website platforms is preferred.

• Experience in scheduling and managing 1-on-1 meetings is advantageous.

• Capable of managing multiple projects at once.

• Excellent written and verbal communication skills across all levels.

• Knowledge of industry trends, new suppliers, services, and best practices.

• Client-focused and adaptable to client needs and styles.

• Self-motivated individual who can take direction and work independently.

• Flexible and willing to work beyond regular business hours, including evenings and weekends.

• Willing to travel as necessary to be onsite at events and/or troubleshoot remotely.

• Must be eligible to perform the required work and travel without needing employer sponsorship or additional work authorization.

🏝️ Benefits

• Private Medical Insurance with BUPA from day one.

• 28 Days Annual Leave PLUS Bank Holidays.

• Personal Volunteer Day.

• 20 Days of Sick Pay each Year.

• Enhanced Parental Leave (Maternity & Paternity).

• Wellness Stipend.

• Complimentary access to Headspace, Rocket Lawyer & Maven.

• Life Insurance.

• Employee Assistance Program (EAP).

• Cycle to Work Scheme.

• Season Ticket Loan.

• Mobile Phone Allowance.

• Enhanced Pension Scheme.

• Discretionary Bonus Structure.

• Global Opportunities: With operations in seven countries worldwide, including headquarters in London, New York, and Singapore, you may have the chance to work on exciting projects in different locations.