Hotline Counselor

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Respond to incoming inquiries via phone, text, and chat.

• Perform assessments to identify the nature of inquiries and deliver immediate psychosocial support, evidence-based information, and brief interventions.

• Inform help-seekers about available perinatal mental health resources and services.

• Direct help-seekers to suitable services and resources listed in approved directories.

• Ensure comprehensive, accurate, detailed, and timely real-time case documentation in Salesforce.

• Confirm that documentation complies with established policies and procedures.

• Uphold professionalism in the virtual workspace and across communication platforms.

• Collaborate and engage with the remote team through Slack and other designated communication channels.

• Safeguard the privacy and confidentiality of each help-seeker.

• Attend and actively participate in scheduled meetings, training sessions, and developmental activities for the Hotline project.

⛳️ Requirements

• A bachelor's degree in a relevant field (psychology, social work, counseling, etc.) is preferred.

• Must hold a license as a Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or be a National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.

• At least two (2) years of professional experience in your field, specifically with the maternal and child health population.

• Professional liability insurance coverage of a minimum of $1,000,000 per occurrence and $3,000,000 in aggregate.

• Proven proficiency in using Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.

• Capability to manage conflict and tolerate distress while assisting help-seekers.

• Must possess the ability to multitask and handle potentially unpredictable and high-acuity contacts in the mental health domain.

• Ability to work independently and complete tasks according to provided instructions, routines, and accepted practices.

• Flexibility to adapt to immediate changes in policies, procedures, processes, and guidance.

• Required to complete and pass a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.

• Must successfully complete all mandatory Postpartum Support International training.

• Commitment to PSI’s vision and mission is essential.

• Must have and maintain optimal high-speed internet connectivity.

• Must have access to a quiet and secure office space to ensure privacy and confidentiality.

• Ability to safely and effectively perform essential job functions in accordance with ADA and applicable federal, state, and local standards.

• Ability to sit, stand, walk, speak, and hear regularly; extensive computer use necessitates adequate hand dexterity and the ability to read a computer screen.

🏝️ Benefits

• A strong commitment to cultivating a culture where everyone feels respected, valued, and supported.

• A fully remote, asynchronous working environment that empowers you to work from anywhere and at any time that suits you best, while promoting a healthy work-life balance.

• Continuous professional development opportunities to enhance your skills and expand your professional network.

• A comprehensive benefits package that includes medical, dental, and vision coverage.

• Generous paid time off, which includes two weeks of vacation, holidays, sick leave, and three personal days.

• Inclusive parental leave of twelve weeks, supporting all paths to parenthood and providing resources to help balance family responsibilities.

• A comprehensive retirement plan option with an organizational match to assist with long-term financial goals.