Hotline Counselor

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Respond to incoming telephone, text, and chat inquiries for the National Maternal Mental Health Hotline.

• Perform assessments to identify the nature of the contacts.

• Deliver immediate psychosocial support, evidence-informed information, and brief interventions.

• Educate individuals seeking assistance about perinatal mental health resources and services.

• Refer individuals to suitable services and resources from approved directories.

• Keep complete, accurate, detailed, and timely real-time case documentation in Salesforce.

• Adhere to established documentation policies and procedures.

• Uphold professionalism in the virtual workspace and on communication platforms.

• Interact with the remote team through Slack and other assigned communication channels during shifts.

• Safeguard the privacy and confidentiality of each individual seeking help.

• Participate in scheduled meetings, training sessions, and developmental activities for the Hotline project.

⛳️ Requirements

• A bachelor's degree in a relevant field is preferred.

• Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or a National/State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.

• Minimum of two years of professional experience working with the maternal and child health population.

• Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate.

• Proven proficiency with Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.

• Capability to manage conflict and endure distress while assisting individuals seeking help.

• Ability to multitask and manage unpredictable and high-acuity contacts in a mental health setting.

• Competence to work independently and complete tasks within established guidelines, routines, and accepted practices.

• Flexibility to adapt to immediate changes in policies, procedures, processes, and guidelines.

• Must successfully complete a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.

• Required to complete all necessary Postpartum Support International training.

• Must align with and commit to PSI’s vision and mission.

• Must maintain optimal high internet speeds.

• Must utilize a quiet and secure office space to ensure privacy and confidentiality.

• Must be able to safely perform essential job functions and meet productivity standards.

• Regularly required to sit, stand, walk, speak, and hear; use a computer extensively; and possess sufficient hand dexterity and ability to read a computer screen.

🏝️ Benefits

• A strong commitment to creating a culture where every individual feels respected, valued, and supported.

• A fully remote, asynchronous work environment that allows you to work where and when you are most effective, while promoting a healthy work-life balance.

• Continuous professional development opportunities to enhance your skills and expand your network.

• A comprehensive benefits package that includes medical, dental, and vision coverage.

• Generous paid time off, which includes vacation (two weeks), holidays, sick leave, and personal days (three).

• Inclusive parental leave (twelve weeks) that supports all pathways to parenthood, along with resources to assist in balancing family responsibilities.

• A comprehensive retirement plan option with a matching contribution from the organization.