Hotline Counselor

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Respond to incoming inquiries via phone, text, and chat.

• Perform assessments to identify the nature of contacts and deliver immediate psychosocial support, evidence-based information, and brief interventions.

• Inform help-seekers about perinatal mental health resources and available services.

• Refer help-seekers to the appropriate services and resources listed in approved directories.

• Keep thorough, accurate, detailed, and timely real-time case documentation in Salesforce.

• Ensure documentation complies with established policies and procedures.

• Maintain a professional demeanor in the virtual workspace and communication platforms.

• Fully engage and communicate with the remote team during shifts via Slack and other designated channels.

• Safeguard the privacy and confidentiality of help-seekers and their information.

• Attend and contribute to scheduled meetings, training sessions, and development activities for the Hotline project.

⛳️ Requirements

• A bachelor's degree in a relevant field (psychology, social work, counseling, etc.) is preferred.

• Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional with experience in maternal and child health, or hold a National or State Certification as a Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.

• Two (2) years of professional experience working with the maternal and child health population.

• Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate.

• Proven proficiency in Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.

• Ability to manage conflict and handle distress while assisting help-seekers.

• Must be capable of multitasking and managing potentially unpredictable and high-acuity contacts within a mental health setting.

• Ability to work independently and complete tasks within designated parameters.

• Capacity to adapt to immediate changes in policies, procedures, processes, and guidelines.

• Must successfully pass a Non–Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.

• Completion of all training required by Postpartum Support International policies and procedures is mandatory.

• Must align with the vision and mission of Postpartum Support International.

• Requirements for optimal high-speed internet connection.

• Must have access to a quiet and secure office space to ensure privacy and confidentiality.

• Ability to safely perform essential job functions consistent with ADA and applicable standards.

• Regular capability to sit, stand, walk, speak, and hear; extensive computer use necessitating sufficient hand dexterity and screen-reading ability.

🏝️ Benefits

• A strong commitment to cultivating a culture where every individual feels respected, valued, and supported.

• A fully remote, asynchronous work environment that empowers you to work where and when you are most effective while maintaining a healthy work-life balance.

• Continuous professional development opportunities to enhance your skills and expand your professional network.

• A comprehensive benefits package that prioritizes your well-being, including medical, dental, and vision coverage.

• Generous paid time off, encompassing vacation (two weeks), holidays, sick leave, and personal days (three).

• Inclusive parental leave (twelve weeks) that supports all paths to parenthood, along with resources to help balance family responsibilities.

• Comprehensive retirement plan options with an organization-provided match to support your long-term financial objectives.