Hotfix Developer – Technical Service

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Investigate and address urgent production issues reported by Success, Support, Project, or Account Management.

• Write and execute SQL queries for data corrections, imports, exports, and reporting fixes.

• Conduct root-cause analysis on transactional data, logs, and system behaviors.

• Analyze and comprehend the PHP/Symfony codebase to troubleshoot issues and verify system logic.

• Create and execute custom PHP and SQL scripts for bulk updates, data migrations, or exports.

• Safely deploy fixes using internal tools such as Phing, including rollback plans when necessary.

• Collaborate with Support, Success, Account Management, Core, and other cross-functional teams to clarify requirements and validate solutions.

• Thoroughly document fixes in Jira, including logic, risks, and testing procedures.

• Participate in Hotfix sprint planning, standups, and reviews.

• Maintain and enhance Hotfix workflows, documentation, and best practices.

• Provide proactive updates on ticket progress, risks, and blockers.

⛳️ Requirements

• 2–4 years of experience in software development, technical support engineering, or a developer-facing technical role.

• Strong SQL skills, including queries, updates, imports/exports, and data validation.

• Solid understanding of debugging and troubleshooting transactional or log-based systems.

• Proficiency in PHP and familiarity with the Symfony framework.

• Experience with Git workflows and deployment pipelines.

• Familiarity with MySQL Workbench, Docker, and Graylog or similar logging tools.

• Strong analytical thinking and problem-solving abilities.

• Capability to work effectively under pressure with tight deadlines.

• Clear written and verbal communication skills, particularly with non-technical stakeholders.

• Professional fluency in English, both written and spoken.

• Experience in building or maintaining exports, reporting tools, or custom client scripts is a plus.

• Familiarity with ACH processing is a plus.

• Prior experience in client-facing support, success, or technical troubleshooting is a plus.

• Experience documenting technical fixes for non-technical audiences is a plus.

• Must be located and legally eligible to work in a Latin American (LATAM) country.

• Willingness to work under an Independent Contractor Agreement and manage own taxes and benefits.

• Willingness and ability to work during EST business hours.

• Willingness to purchase own equipment upfront and be reimbursed later.

• Fluency in spoken and written English.

• CV must be submitted in English.

🏝️ Benefits

• Compensation aligned with market data.

• We reward contributions.

• Flexible time-off policies.

• Commitment to career development.

• Opportunity to work from home.