Desarrollador ITSM

This is a fully remote position, open to applicants in Panama.

📋 Description

• Setting up workflows for managing incidents, changes, and requests by creating resolution groups and establishing workflow structures.

• Implementing and updating event correlation rules for automatic ticket generation.

• Making adjustments to the Service Now/ITOP CMDB based on operational requirements.

• Implementing the necessary parameterizations, configurations, and developments to support the Incident and Change processes, along with integration into the Automation ecosystem.

• The provider is required to conduct testing of developments and parameterizations, document them, and deploy them in the production environment upon approval.

⛳️ Requirements

• PHP versions 8.1–8.2

• Proficiency in Apache and Nginx

• Experience with Linux (Rocky/Ubuntu)

• Knowledge of MariaDB 10.x+; including schema design, indexing, and query optimization

• Familiarity with the iTop data model (XML): encompassing classes, attributes, relations, and state machines (lifecycle)

• Understanding of OQL (iTop’s Object Query Language)

• Experience in packaging iTop modules/extensions, including module manifest.xml, dictionaries, and setup

• Knowledge of iTop triggers/notifications: managing actions, email templates, and event handlers

• Proficiency in using the iTop Portal toolkit/Twig-like templates, UI forms, and wizards

• Experience with REST/JSON API exposure and consumption

• Understanding of Profiles/ACLs and Organizations for multi-tenant visibility

• Basic knowledge of HTML/CSS/JS for frontend forms, portal modifications, and validations

• Familiarity with Git, Composer, Make (or simple scripts), and PHPUnit or PHP unit tests

• Docker experience is optional for ensuring development parity

🏝️ Benefits

• A collaborative and innovative work environment

• Opportunities for professional growth and development

• Competitive salary and comprehensive benefits package

• Flexible working hours and remote work options