Homecare Sales Outreach Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to campaign inquiries in a timely and professional manner

• Collect essential information regarding families' care requirements

• Determine the suitable Qualicare franchise location for each inquiry

• Reach out to leads submitted via campaign forms, including Facebook, during designated coverage hours

• Adhere to the established contact rhythm through calls and approved text or email channels

• Tailor outreach efforts to align with each prospect's preferred mode of communication

• Arrange assessments in the approved calendars of participating agencies

• Collaborate with agency owners when direct booking is unavailable or requires prior approval

• Log every attempt to contact, conversation, next step, and appointment in the CRM

• Maintain accurate and up-to-date lead status and campaign source information

• Provide agency owners with detailed notes regarding family needs ahead of assessments

• Follow up on leads that necessitate an owner's attention

• Assist with related campaign tasks

⛳️ Requirements

• Experience in sales, preferably in phone-based outreach, lead follow-up, or appointment scheduling

• Exceptional spoken and written English skills with clear and professional phone communication

• Proficient in navigating a CRM and maintaining comprehensive, accurate documentation

• Availability to work within the Monday to Sunday, 9:00 AM to 9:00 PM coverage window

• Preferably experienced in managing U.S. home care, senior care, or healthcare inquiries

• Previous experience in remote support for a U.S.-based organization is a plus

• Demonstrated empathy and patience when dealing with home care inquiries

• Ability to quickly establish trust with families

• Capability to ask insightful questions to comprehend care needs

• Skillful in guiding conversations towards booked assessments without being aggressive

• Consistent follow-through with organized and timely CRM documentation

• Comfortable using business software and quick to adapt to new tools

• Ability to work effectively without supervision and adhere strictly to processes

• Reliable and punctual

🏝️ Benefits

• Competitive base salary

• Opportunities for growth and advancement

• Enjoyable and supportive team environment

• Collaborative and compassionate team culture